SIM cards & Porting

Re: P. U k code

So I go to a tibte sim sends me a code on another device I don’t have another device and can’t call sims locked??? Very clever 

I have had a phone replacement and need to download esim

New Sim won't make or receive calls

My old number was due to port over on the 27th June. (I'd spoken to EE tech support due to an original issue and they assured me this would happen). It hasn't ported over and I am unable to make or receive calls, or send SMS messages. I can use WiFi....

eSim not working

Hello.I have just joined EE having switched from another Network Provider. I opted to keep my number and went through through whole process with my PAC number.I chose to have an eSim and therefore do not have a physical sim card.The eSim appears to b...

Daughters lost number

Hi there. I’m wondering if anyone can help with this one. My daughter used to have a mobile device with an EE sim about 3 years ago.  She has recently been on a website for something which is asking for 2 step verification which is her mobile number ...

Problem with transferring number

I ported my old number across when I joined EE and when I call people they see my old number - which is the one I want to keep. The problem is when I text people it shows up as the new temporary number that came with the SIM (not the number I want to...

Sim hijack

Yesterday my e-sim was hijacked. EE fraud contacted me and managed to deactivate the replacement e-sim and told me my existing sim would be reactivated within 1-2 hours. It hasn’t been. After 2 further calls to EE I’m still not on the network. I’m no...

Personalise number

Hi there basically I’m just looking to get a new number and I was wondering if I could not necessarily personalise a number, but pick a number. Tried to call not sure what option to go through dont wanna go to wrong department as they can be rude. 

Re: Multiple Accs on my acc, need PAC code please

I need my pac