Phone Broke abroad with eSIM - what do I do?!

[Hbhbhbhb]

Hi all, I really appreciate any advice on this topic as I'm a bit lost. I am currently in Singapore and I dropped my pixel - it hit wrong and the screen flashed for a bit then went black. I am going to buy a new phone tomorrow, but I had an eSIM and the physical SIM is back in the UK. I won't be returning home for 3 weeks and I have absolutely no idea how to active an eSIM on a new device. Anyone been in a similar position?

[Christopher_G · Accepted solution]

Hi @Hbhbhbhb 

Welcome to the community.

I'm sorry to hear about your phone. You'll need to request a new eSIM from our Mobile Care team, which will be sent to the account address or download one from the My EE app. Because you're abroad, it may not register till you're back in the UK.

Chris

[light_clover]

Hello, I'm in the exact same situation, just in a different country. My phone broke yesterday, and the motherboard is apparently unrecoverable. I am buying a new phone today, because I use this number for work, and I am wondering how i can activate and get it going again for calls/data as well as apps like Whatsapp, etc?

[Chris_B]

@light_clover  As above it might not register to activate as your abroad