PUK code

[AbiTaylor1]

I need help because my SIM card says its locked and I can’t text or call people because I need a PUK code but I don’t know the PUK code it said to contact EE but I can’t as I need the code and also my mobile data doesn’t work I think that’s because the SIM is locked how do I unlock it and how do I get the PUK code???

[XRaySpeX]

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Menu > Account Settings > Unlock your SIM.

[AbiTaylor1]

 

It used to say locked sim but now it says invalid sim what does that mean and how do I get my PUK code because I tried to find it they way they said but it didn’t work:(

[AbiTaylor1]

Yeah same I really need to know how to fix it also it said locked sim at the top of my phone but now it says invalid sim:/

[Leanne_T · Accepted solution]

Hi @AbiTaylor1

Thanks for coming here. 

You can access your PUK code to unblock your SIM card via your My EE Account.

Go to Menu >Manage device, scroll down to Unblock SIM (PUK code), select Show PUK code.

Do you get the option to add the PUK code on the device? 

Leanne 🙂

[AbiTaylor1]

I do not have the option to add the PUK code on my device I think this is because I’m not logged in properly I’ve don’t most of the steps to logging in but I can’t do the last one because I do not know my home broadband and I can’t add my phone number because I do not receive messages with the verification code on it as my SIM card is locked which means I cannot log in to my EE account and find my PUK code to unblock my SIM card:( this is really complicated and hopefully you’ll be able to help:)

[Chris_B]

@AbiTaylor1   you’ll have to call customer services to get your PUK code. Obviously you’ll need to call from a different device.    

[XRaySpeX]

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@AbiTaylor1 wrote:

I do not know my home broadband

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Why should you? What do you mean by your Home BB? Your pix look remarkably like a mobile phone.

[rubywxxz]

ive got similar problems but it doesnt let me call anyone not even ee?

[James_B]

Hi @rubywxxz,

Welcome to the EE Community. 🙂

Is your phone asking for a PUK code?

James