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How long does it take a sim cancelled within the 14 day period, to leave my acct

MancBiker
Visitor

‎05-04-2025 07:35 AM

 This has been one of the worst experiences ever when dealing with a provider. The wrong sim was sent to me twice, and now I have the correct sim package that includes my Apple watch, but I can't add my watch because one of the sims is still showing as active on my account. So far, getting a new SIM package up and running has taken over a week and roughly six hours of phone calls to EE 😕 Cheers

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎05-04-2025 10:13 AM

Hi @MancBiker 

If you have cancelled within 14 days it should be nearly instantly. I would check that you have cancelled. 

You can also complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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