How long does it take a sim cancelled within the 14 day period, to leave my acct

[MancBiker]

 This has been one of the worst experiences ever when dealing with a provider. The wrong sim was sent to me twice, and now I have the correct sim package that includes my Apple watch, but I can't add my watch because one of the sims is still showing as active on my account. So far, getting a new SIM package up and running has taken over a week and roughly six hours of phone calls to EE 😕 Cheers

[Northerner]

Hi @MancBiker 

If you have cancelled within 14 days it should be nearly instantly. I would check that you have cancelled. 

You can also complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks 

[MancBiker]

Hi @Northerner 

 Thanks for your reply 🙂 Sadly there is no one around at the weekends at EE who deals with this stuff apparently. So still waiting on this second sim disappearing from my account. I can't believe it has now been appx 10 days and I still don't have a fully functioning single sim. It's nuts. 

 They also tried to get me to move my BT broadband across, but based on this experience, that isn't happening until I eventually have no choice 🙂 

[Peter_W]

Thanks for the update here @MancBiker.

I'm confident this will definitely get sorted out for you, but please keep us posted on how things go over the next few days.

On the off chance you don't hear anything, the complaints option that @Northerner highlighted will definitely be the best way forwards. 

Provided you requested the cancellation of the incorrect SIMs within the first 14 days, then this should absolutely be  honored even if the actual cancellation itself takes place outside this window.

Peter

[MancBiker]

Thanks @Peter_W 

 I do hope so. Various EE staff have been saying since last Wednesday that this second sim was cancelled/requested to be cancelled. But as of today, still showing as active on my account. I'll definitely report back once it is sorted out. 

[MancBiker]

 Ok, so everything is almost sorted out at last. Got the right sim package, got my watch added with the automatic discount. No spurious numbers showing on my account thankfully. 

 The only fly in the ointment left, is that the first incorrect sim sent to me still shows as a charge on my account and was actually charged by EE today, despite it never having been used and tomorrow will be two weeks since it was first delivered here. Not too happy about that as it seems I'll have to be chasing that up next!