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Why all the messing about when transfering from Plusnet to EE

gbhxu
Investigator
Investigator

‎01-06-2023 08:11 AM

Considering Plusnet already use the EE network and have the same parent company, why does it take so long to port a number? Currently 20 hours and counting.

Couldn't Plusnet Mobile have just been rebranded EE?

Why isn't it possible for EE to send out a simcard with your ported number already working?

 

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2 REPLIES 2
gbhxu
Investigator
Investigator

‎01-06-2023 08:15 AM - edited ‎01-06-2023 08:19 AM

I'm the same, but porting my number from Plusnet to EE (I would have thought that it would be quicker)

20 hours and still waiting for my Plusnet number to be ported.

Surely it's just a simple computer command. Let EE number = ported number

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Leanne_T
EE Community Support Team

‎01-06-2023 08:42 AM

Hi @gbhxu 

Thanks for coming here. 

To get the number transfer looked into, please get in touch with our customer care team and they can check when the port will complete for you. 

Leanne 🙂

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