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Transferring 3x sims from Plusnet but only one of three has had number moved.

txrx
Explorer

‎04-12-2023 02:06 PM

I had three Plusnet sim only sims which I've received EE sims for after taking up the Plusnet Mobile move to EE deal and they've all been active for past 4 days. Two out of the three have yet to have a successful number transfer.

Where can I follow up on this with EE customer support?

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎04-12-2023 05:10 PM

Hi @txrx 

Welcome to the community.

Have you tried restarting the devices that haven't transferred yet?

If you speak to our Mobile Care team, they'll be able to check your account and make sure the transfer is set up for you.

Chris

txrx
Explorer
In response to Christopher_G

‎04-12-2023 05:19 PM

Yeah, we've been restarting them on a regular basis and still no joy. Shall call 150 from the affected handsets.

0 Helpful
Christopher_G
EE Community Support Team
In response to txrx

‎04-12-2023 06:59 PM

OK, thank you, @txrx 

Please keep us updated on what happens.

Chris