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Change my payg number to my old number?

Croc_1
Visitor

‎04-12-2023 05:56 PM

I have ended my ee contract and want to use the phone number I had with my payg account. Can you help me with this please?

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎04-12-2023 07:15 PM

When you cancelled your contract you should've asked for it to moved to PAYG. Now it's gone for good.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
bristolian
Legend
Legend

‎04-12-2023 08:10 PM

When was your number disconnected from pay-monthly contract? If it was within a day or so, you may have a small chance of recovering it if you contact EE CS ASAP.

If it's more than a day or so, then as above - the number is no longer yours. If you request a transfer to PAYG as part of your cancellation, the number is not disconnected.