Transfer from Plusnet

ries · ‎04-12-2023

Hi,

I have filled in the form on EE website to move from Plusnet to EE on 29 Nov. I have given the PAC number and chose a sim-only package. I have received the email on 29 Nov which says "your new number will be transferred to your current number within 24 hours", and a few days later, maybe 2 Dec, I have recieved the sim card from EE by post. I have not tried the sim card yet and my Plusnet sim card is still working.

So, when does '24 hours' for porting my Plusnet mobile number to EE sim card starts? What is the procedure to start using the new EE sim card with my old (currently Plusnet) number? Thanks for your help.

XRaySpeX · ‎04-12-2023

It takes about 1 working day after you receive & activate your EE SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

ries · ‎04-12-2023

Do I need to inser the EE sim card in my phone and send the PAC again?

XRaySpeX · ‎04-12-2023

It takes about 1 working day after you receive & activate your EE SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)