Transfer of number from BT

DannyDonovan
Investigator
Investigator

‎07-03-2023 10:15 AM

I was persuaded to leave BT after many years and move to EE. I was assured that my old phone number would be transferred automatically since the transfer was "in house", but I am still waiting.
I thought BT were bad, but have I made a big mistake?

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25 REPLIES 25
Leanne_T
EE Community Support Team

‎07-03-2023 12:09 PM

Hi @DannyDonovan 

Thanks for coming here. 

Did they provide a PAC to you for the number transfer? 

When did you receive the EE SIM card? 

Leanne 🙂

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DannyDonovan
Investigator
Investigator
In response to Leanne_T

‎07-03-2023 12:19 PM - last edited on ‎07-03-2023 01:00 PM by

Hello Leanne, 
I transferred from BT to EE and received my new SIM which I put into my 
'phone on Sunday [05/03] around noon. I had been assured that the transfer 
would be automatic as it was an "in house" move and should be effected 
within one working day. 
This has not happened and is causing me a lot of inconvenience. 
BT have told me that they have given EE the PAC code BT***** 
Can this be resolved quickly please or do I have to find another supplier? 
Kind regards, 
Danny

 

[mod edit: please don't post personal details on the forum]

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Leanne_T
EE Community Support Team
In response to DannyDonovan

‎07-03-2023 12:33 PM

Hi @DannyDonovan 

Number transfers don't take effect over the weekend, to check the transfer is all set up for you please call us on 150 and the team will be happy to help. 

Leanne 🙂

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DannyDonovan
Investigator
Investigator
In response to Leanne_T

‎07-03-2023 12:46 PM

Why do I need to do that? I was assured it would happen "seamlessly"
without any intervention necessary from me.
Have I made a mistake? One can't get an answer on 150 - what a rubbish
service.
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Leanne_T
EE Community Support Team
In response to DannyDonovan

‎07-03-2023 12:59 PM

Hi @DannyDonovan 

The team will be happy to check this for you to make sure the transfer is set up and let you know when this will complete. 

Sorry we have no access to the account on the community. 

Leanne. 

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DannyDonovan
Investigator
Investigator
In response to Leanne_T

‎07-03-2023 01:06 PM

Thanks Leanne, I appreciate your help.
It does though need to be resolved today please.
Kind regards,
Danny
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Leanne_T
EE Community Support Team
In response to DannyDonovan

‎07-03-2023 01:16 PM

The team will certainly be able to let you know when this will be resolved for you @DannyDonovan 

Leanne. 

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DannyDonovan
Investigator
Investigator
In response to Leanne_T

‎07-03-2023 01:28 PM

So long as it happens today please.
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Leanne_T
EE Community Support Team
In response to DannyDonovan

‎07-03-2023 01:30 PM

If you call the team will let you know if this is going to be completed today @DannyDonovan 

Leanne. 

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