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Replacement Sim card is only allowing emergency calls

Pud5
Visitor

‎24-05-2023 01:59 PM

Hi,

My phone was stolen so I ordered a replacement SIM. It has arrived. On adding it to an old handset it is only allowing emergency calls. This is the only method I have to contact EE as your live chat function from my logged in account is not working and the SIM will not allow calls to 150 nor am I able to make wi-fi calls for some reason.

Can you please help me resolve this issue?

 

 

 

0 Helpful
1 REPLY 1
Christopher_G
EE Community Support Team

‎24-05-2023 04:34 PM

Hi @Pud5 

Welcome to the community. I'm sorry to hear about your phone.

Could you try the live chat from another device or browser please? It seems to be working for me.

Chris