Pnone won't allow texts to be sent or receive and emergency call only any ideas

[Alan13631]

Last 3 days unable text or receive and emgency calls only Any ideas what wrong 

[Katie_B]

Hello @Alan13631.

Welcome to the community. 

Are you in the UK at the moment?

Is your SIM pay as you go or pay monthly?

Speak soon, 

Katie

[Alan13631]

Hi katie

Yes in UK and pay as you go

Thks alan

[Katie_B]

Thanks for confirming @Alan13631. 

When was the last time you used your SIM?

Does this happen in multiple locations?

Katie

[Alan13631]

Used OK on Tuesday then this started all time with plusnet no probs since
gone ee probs

Alan

[XRaySpeX]

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Alan13631]

Made calls and chargeable actions all time only seems to be last week gone
like this after transfer from plusnet

[Katie_B · Accepted solution]

Thanks for getting back to us @Alan13631. 

I would recommend giving us a call so our mobile care team can look into your account further. 

The team may need to do a Network Refresh or send this to another department. 

Please be sure to keep us updated. 

Katie