PAC code required

[idj20]

Hello and good morning. After deciding that signals (be it 5G and call) with EE is generally rather poor here at Folkestone harbour, and since I was still within the cooling off period after signing on with EE (18th June), I requested a PAC code to be sent to my mobile on ************ a few days ago. As yet, I still have not yet received it as I would like to go back to my old provider (Vodafone) for mobile calls and 5G internet as soon as possible.

That said, I've just recently had brand new full-fibre-optic-to-house installed and set up and I'm very happy where EE is true to their word with delivering 1 Gbps speeds so I'll be staying with that, far better than my old creaky 45 mbps broadband via copper cable with Talk Talk. 😀 It's just the mobile internet/calls part that I'm currently struggling with, hence my request for a PAC code.  

Yours sincerely, **************

[mod edit; personal details are removed from the forum]

[idj20]

In hindsight that could have been something I could have done but it was all new to me as I've had the same number with my old provider for over 20 years. Just that when I used EE mobile, I quickly discovered the signal in my local area was not good at all with very poor 4G and 5G coverage and about 1 bar, perhaps 2 on a good day and sometimes only able to make emergency calls which is not at all good for back up internet in case my home broadband fails. I was getting better/strong signals with my previous mobile provider, so I guess the grass isn't always greener on the other side of the fence.

[bristolian]

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@idj20 wrote:

I quickly discovered the signal in my local area was not good at all with very poor 4G and 5G coverage and about 1 bar, perhaps 2 on a good day

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There is a very bizarre preconception that 1 or 2 bars is automatically a bad thing. Very far from it - it's all I have now, and both mobile data & calls are rock solid.

Some users seem to think that the more bars are always better, this is not necessarily the case. Both 4G & 5G services are delivered using a combination of different frequency bands, each with their own characteristics.

The network will often prefer use of high-band radio carriers for better performance especially with mobile data - but this will often mean on-screen bars are a tad worse. Conversely, sticking like glue to a low-band signal whenever possible will mean better perceptions because of more bars - but mobile data performance is likely to be very poor.