Replacement sim activation without old sim/phone

[Bobbydisco]

I’ve got my new sim but don’t have the old sim or handset what should I do? 

[bristolian]

What was the reason for getting a new SIM? Was this a lost/stolen replacement? Or something else?

If you have a SIM replaced, then that replaces any old SIM as a matter of course - you can only have one SIM active on any number at a given time.

[Bobbydisco]

The phone was lost, so I thought the new one would arrive already activated but it’s not. Tried ringing but was on hold for 30mins then they closed. Bit frustrating!

[Lesley_W · Accepted solution]

Hi @Bobbydisco 

Thanks for coming to the community.


Your new SIM should have arrived working if it was a replacement for a lost SIM. Our customer care team will be able to look into this, they are open 8am to 9pm weekdays and 8am to 8pm on weekends.

Lesley