Just moved to EE

[woldsweather]

 have just moved 2 mobile phones to EE. Today is the first day the old numbers have been ported over.

I have used my phone several times this morning and it works fine.

If I phone my wife I get the message Welcome to Voicemail the person you are calling is not available.  Her phone is switched on.

If I try and use her phone it says not registered on the network. If I try and register on the network it says unable to register oin the network.

Help would be greatly appreciated.

[Katie_B]

Thanks for checking that, and I'm disappointed to hear that this still isn't working @woldsweather.

I'd recommend getting in touch with our technical team so they can take a look into this further.

You can find all the details you need on how to get in touch with them HERE.

Katie

[woldsweather]

Great I dial 150 and want to tak to someone ? Press 1.  Will I get to tlk to someone/ NO I get a text with a link which of course doesnt work as there is no internet.

[Schockwave]

@woldsweather , dial 150 and then press 2 instead, that should get you to someone.

[woldsweather]

I rang 150 anmd they sent me a link which send me back to call 150. How do I get to speak to someone?

[Schockwave]

@woldsweather , did you ring 150 and press 2? You should get a human being on the phone.

[woldsweather]

Yes and I just got sent a link with "everything I need to know". I need a HUMAN BEING!

[Katie_B]

Hi @woldsweather. 

When calling 150 and selecting option 2 are you then taken to the automated menu?

Katie

[woldsweather]

Yes. Need to talk to someone press 2 and I'll send you a text which you cant open because you don't have internet  access.

[Katie_B]

I have just tested this @woldsweather. 

Please try calling 0800 956 6000. 

Katie

[woldsweather]

I havent rung that yet as I hvae got through to EE in the meantime. She tells me that because the pohone is Android 9 you womn't get internet/data.

Is that right????