Just moved to EE

[woldsweather]

 have just moved 2 mobile phones to EE. Today is the first day the old numbers have been ported over.

I have used my phone several times this morning and it works fine.

If I phone my wife I get the message Welcome to Voicemail the person you are calling is not available.  Her phone is switched on.

If I try and use her phone it says not registered on the network. If I try and register on the network it says unable to register oin the network.

Help would be greatly appreciated.

[bristolian]

Were your numbers ported in on Friday 26th? Or are they being ported in today, Monday 29th?

If Friday, have you received notification of port-in success? Contact CS either way - they have access to your individual account.

If today, hold fire - split service is entirely to be expected on port-in day and usually resolves by late-afternoon/early-evening.

[woldsweather]

They were done today I would say. I havent received notificatio from EE.

Whats CS?

[woldsweather]

Today I think. No notification received.  Whats CS?

Just tried again and I can phone her no and she can phone mine but no signal.

No data/internet.

[bristolian]

FYI you have a short-time after posting to "edit" your posts.

It would be highly unusual for a port-in to complete by 11am. CS = Customer Services.

[woldsweather]

How do I contact CS?

[Schockwave]

@woldsweather , you can ring customer service by pressing 150 on your phone or by using another phone or the free number in my signature using something like Skype.

[woldsweather]

Have now received notification that the transfer has gone through. Have switched my wifes phone off and on but still no datas/internet.

Wilkl have to ring them tomorrow.

[Katie_B]

Good morning @woldsweather 😊

With any port, we recommend it can take up until midnight of the port date for this to fully complete. 

Have you had a chance to check her phone this morning?

Katie

[woldsweather]

Yes still no data/internet.