How do I become the account holder for just my number?

[Lanerz]

At the moment I’m in my families account but I want to be the owner of my own account with my current number still but would like to stay with EE so a PAC code wouldn’t let me as I’m not transferring networks. What should I do?

[chistery · Accepted solution]

Hi @Lanerz 

You will need to contact customer services on 150 and perform a transfer of ownership. You will have to pass a credit check and you will need the current owner present at the time of the transfer as they have to authorise it.

If you have any questions, let us know.

[Didoes]

The number registered to my account is now unusable as I dropped phone down the toilet.How do I change to a different phone number and top it up?

[Christopher_G]

To change the number into your own name, we would need to speak to the current account holder to confirm that this is what they want too, @Didoes.

You can find our contact information on our contact us page.

Chris

[Chris_B]

@Didoes  You just need to call customer services and request a replacement SIM card. You’ll keep the same number as it’s a replacement SIM card.