Download eSim not working

[QSPpp]

Hello,

When I order a replacement SIM Online and Select eSim.

It gives the option of downloading the QR code, but it is not displayed and cannot find in the EE app.

I have tried this a few times over the last few months and nothing. As I keep swapping phones to get this working would be amazing.

Has anyone managed to do this before, Is this a broken feature, can someone in EE urgently look at this esp with the new iPhone 12's being announced today?

Thanks,

[Pastod]

Right, went to another store - same issue with ID check, hence they gave me eSIM Replacement kit.

Thing is that for a sim swap you need to have previous card active, which I don’t have.

Jeeeez. That’s pathetic now.

[connorpowell]

What do you mean by having the previous card active?

I paid off a contract 5 months early and then three months later decided to call and reactive the line (but instead of getting a refund just use it as credit on account for each monthly bill)

I threw the physical sim in the bin and just went into the store and asked for a eSim; all they wanted was photo ID and two digits from my CS password; 2 minutes later I had it 

[Pastod]

Yeah it’s all cool and dandy when the ID verification system works.

[connorpowell]

Is your ID registered to a different address or something? Otherwise they just run through a deeper security with you I’m really confused by what you meant 

[Pastod]

Dude, EE store ID verification systems failed today.

Nothing wrong with my ID etc.

[PaoloD]

UPDATE: I've done it, transferred my eSIM from one iPhone to another, by requesting (via myEE) a replacement eSIM QR Code in the post, which came within 48 hours. Some people think you need to transfer to a physical SIM before then transferring again back to an eSIM, but that's an unnecessary extra step.

[cjf1]

For transferring esim from one device to new device, which option did you choose when ordering the esim? New handset or replacement?  

[PaoloD]

Replacement.

[SouthRap1d]

@Pastod I’m in the exact same predicament!! Yes I got my new iPhone 12 Max on Friday. But can’t transfer the esim as suggested by someone in EE customer service last Monday. I should of known and just gone ahead and ordered one online. I spoke to EE tech on Friday who said he would order one. I can’t access my banking, home security system and cameras. If crazy how one person in CS can really grind things to a complete standstill. 

[Epicheartache74]

If you contact customer services and let them know that due to getting new phone and hopefully they will waive the delivery fee like they did for me