SIM cards & Porting

New phone

Ordered a new phone the other day. Was meant to be delivered today but the driver didn't have access to the building (block of flats). So my new phone has not been delivered but my SIM in my current phone has been cut off so I can't even contact the ...

PAC

I bought a new phone from EE and put the PAC code in from Smarty when purchasing online to maintain my old number. The order confirmation email says that I just needed to put the new EE sim into my new phone and it would transfer the number and close...

Porting

Ive just put my new sim in and I’m trying to port my number but when going onto the transferring number page to enter my pac code I just keep getting a error message saying there are technical issues at this time, is anyone else having this probelm? ...

Hi ive been sent pac number but its not working

Add eSim

Hello,I am trying to add a virtual SIM card to my phone but I can’t seem to find the option “Add eSim” under my mobile date options. How can I have it unblocked. thanks 

PUK code not being accepted on web site

I'm moving across to EE, have correct PUK code, but the web site keep rejecting.  says wrong length, but is correct - can anyone help??

Activating a new sim card

My son lost his Sim card so I ordered a new one from EE. To activate it I am told EE says it sends a six digit pin, however he has not received a text. I'm not sure what the problem is, and whether it's to do with his phone. ThanksJane

Re: Line is disconnected

Pay monthly  

Upgade confusion

Hi, My number I've used for years from when it was 'Orange' and the attaching EE contract has come out of contract, it still works and I continue to pay the monthly standing charge. Looked at starting a new contact using the same number and completed...

Transfer from BT to EE Confusing

Whilst I could have moved to a different provider decided to move to EE from BT, as all BT upgrades/plan amendments are, because EE has a good signal where I am BUT very confusing in getting the transfer arranged and porting across my old number. Nev...