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Changed to E-Sim and now cannot connect to EEWifi

Dwayne011
Investigator
Investigator

‎22-01-2023 12:48 PM

As the title says I have recently changed to an e-sim and I can now no longer connect to the free underground WiFi. 

Any idea how I can resolve this?

0 Helpful
5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎22-01-2023 03:17 PM

Hi @Dwayne011,

Welcome to the EE Community. 🙂

What type of phone are you using?

James

Dwayne011
Investigator
Investigator
In response to James_B

‎24-01-2023 09:24 AM

Hi James, 

I have the Google Pixel 7

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Dwayne011

‎24-01-2023 10:11 AM

Hi @Dwayne011,

Are you able to connect using the below steps?

1 Once in range of the London Underground, turn on your WiFi

2 Select EE WiFi-Auto from the list of available networks

3 Select the 'access method' to EAP

4 Set your 'EAP method' to SIM

James

0 Helpful
Dwayne011
Investigator
Investigator
In response to James_B

‎24-01-2023 11:21 AM

Hi James, 

These are the steps I would take to normally connect but as stated on the subject, now that I have moved over to E-Sim this no longer works. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Dwayne011

‎24-01-2023 11:32 AM - edited ‎24-01-2023 11:32 AM

Hi @Dwayne011,

Please get in touch with Customer Care so our Technical Support Team can take a look at this for you.

They'll be happy to help. 🙂

James

0 Helpful