SIM cards & Porting

Broken SIM card while abroad

Hi, My sim card has been damadged while being abroad, I have no access to my number, can EE sent a replacement simcard to my home adress or can I use eSim - mind you my number is not working so I cannot get any codes or confirmation unless on diffre...

Number Change

I’ve had my number for years and get a lot of scam texts/calls. Can I just change my number with EE?

Old number

Hi everyone,I used to have an old UK mobile number which I moved through the years between different networks. I'm not even sure from which network originated.The number was last in use in 2021 on the EE network. I closed the account and the number i...

Transferring number

I’ve joined EE from Vodafone. I purchased the contract in a shop, and I gave them my PAC number so I could keep my number when I moved over to EE. As instructed I put my new SIM card into my phone when I got home and the staff member said it normally...

Resolved! is PAYG eSim option good for tourist or better to stick with plastic SIM?

IN regards to a previous topic (Suitable plan for visiting UK and Ireland for 3 weeks ) @Chris_B informed me my only suitable option was PAYG SIM.My wife and I use iphone 13's that are not locked to our current provider. I see on the PAYG page the o...

Resolved! STAC (But not keeping number)

Hello, My previous provider informed me that I need to inform EE of my STAC to cancel my previous mobile number. I have obtained a new number with EE and need to delete the old number soonest. How does this work? Thanks

Work phone SIM card not working - how do I get a replacement?

Hello, my work phone is with EE and the SIM card isn’t working. How do I get a replacement? EE customer services on the automated phone say that the number is not registered with them. How do I talk to a customer service representative? thanks

Sim card broken, replacement not activated

Recently my sim card broke and i have had to get a new one. The guide on the EE website says that for a broken sim card all I have to do is order a new one and it will work automatically and doesn't need any further setting up.The replacement was del...

Resolved! Suitable plan for visiting UK and Ireland for 3 weeks

My wife and I will be arriving early June for 3 weeks visiting friends and family for 3 weeks. I did some research and I believe EE is considered to have the best network. We plan to get a couple of UK sims for our phones since New Zealand roaming ...

Confused on 20% off sim only offer

Awesome I am an existing customer I have a sim only contract and while logged in it says save up to 20% on a new plan. I also have a ee payg sim so was thinking I might upgrade that to a pay monthly sim. Hmmm then it says am not eligible for a secon...

SIM cards & Porting

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