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Activate e sim

Jeandakar
Visitor

‎25-01-2023 08:38 AM

Hi 

do i need my physical ee sim card to activate e sim on my device? 

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎25-01-2023 10:55 AM

Hi @Jeandakar.

You should be able to register an eSIM without having a physical one.

Have a look at our eSIM help page - What is an eSIM and how do I use an eSIM? | Help | EE.

Jon

0 Helpful
ARTHUR_9990
Visitor
In response to Jon_K

‎11-02-2023 10:21 AM

Hi 

I want to convert my physical sim to become and e-sim 

 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to ARTHUR_9990

‎11-02-2023 10:57 AM

@ARTHUR_9990  You can only use an eSim if you’re a contract customer. If you are you can do this via the my EE app.   Open the app and click the person icon top right of the screen.  Then click Settings and Permissions and scroll down to Activate Sim/eSim then just follow the on screen prompts 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.