unable to register to any network in roaming

[H3KTOR]

i use my sim card in roaming in iraq , its working before , but now my simcard cant connect to any network for roaming

my firend have ee simcard its for her , i changed simcard in her phone , still not working and unable to connect to any 2g , 3g , 4g network

how to fix it?

[XRaySpeX]

@H3KTOR : Is "before" on this trip or previous trips?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

[H3KTOR]

i use my simcard when i was in uk

its PAYG

its working even week ago , even i have balance in it

but simcard cant connect to any network

I'm not able to send message to 150 or call any number because I'm not connected 

[XRaySpeX]

Where were you a week ago? In UK or Iraq? 

[H3KTOR]

I'm in iraq , from few month ago

but it's not make sense , is there anywhere i send email and fix my sim card? I'm not able to call or text 150 or any other number

[XRaySpeX · Accepted solution]

How many months?

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

EE provides no email contact.