If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know. How do I set up roaming before going abroad? If you have a pay as you go SIM, please make sure you use this within the UK first b...
If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...
What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...
I have been doing some travelling around Europe and out of the 4 countries I have been to so far, France, Switzerland, Italy and Spain. Croatia has been the first that has had working 4G calling using the HT HR Network. This is a positive step forwa...
Recently took a 10 day trip to Italy, on arrival received a text from EE stating ' all roaming included in plan' so expected usage and billing to be like for like when using in the UK. On day 8, received a further text from EE stating they had given ...
My phone isn’t allowing me to make calls or texts aboard. When I do it says sorry or she will not allow this call. Please try 470. Tired that again same message even when I call 150 or 360 nothing is being allowed
Hi All, I recently visited California and as expected, once I landed and the iPhone found the local T-Mobile network I received the message "Welcome to the USA. To access your UK plan allowances you can choose either £5 24-hour or £25 7-day Zone 1 p...
I visited the local ee shop before going on holiday to Greece to arrange for EU roaming. They told me that it was all free! Imagine my surprise when the charges came.... I shan't be staying, either.
I’ve just landed in the USA and as per usual EE have sent a text saying “To access your UK plan allowances you can choose either a £5 24-hour or £25 7-day Zone 1 Pass. Visit http://add-on.ee.co.uk for free to purchase.”however when I click the link ...
Hi. How can I purchase a roaming package for Hong Kong?
HiI’m interested in the roam abroad pass for my forthcoming holiday to MajorcaI don’t go until the 17th August (for 2 weeks) - at what point must I add on? Can I also use it only for the duration of the holiday before cancelling?Also to confirm - pay...
Can EE levy charges for roaming fees on a child’s mobile device without the consent from the account holder? previously they had child’s number listed as the lead number on the account. It took many calls attempting to correct it, loads of time waste...
I pay an additional £6 per month for an EU roaming pass so that I can use my inclusive minutes/texts/data while away.I have text ROAMING to 150 and received a response saying that I'm all set and will be charged £2.59 a day, to use my UK allowances ...
