Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 13752 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 10164 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 81326 Views
  • 290 replies
  • 89 Helpful

Resolved! Traveling between Canada and America

Hi folks. I am traveling to Canada for 4 days then to America on the 4th day for a further 8 days then traveling back to Canada on the 8th day. Do I need to enable roaming for Canada and America or is there a North American option? 

ashleygt by Visitor
  • 880 Views
  • 2 replies
  • 2 Helpful

Resolved! not receiving OTP

I m also not receiving OTP on my EE SIM. I tried to switch network carrier but this does not help. Still stuck. Anybody help please, Appreciated  [mod edit: added title as post moved to own thread and no title showing]

Resolved! Abroad

I have a monthly unlimited calls, texts and data plan. Why do I have to pay extra for a two week trip to Portugal?

2 months in Spain

Hi I’m going to Spain for 2 months.  Does anyone know the cheapest option to access my Data?

Paul3921 by Visitor
  • 2769 Views
  • 2 replies
  • 2 Helpful

Contact EE

I am out of EU and my pay as you go SIM doesn't work. I can't make a call or send a message. The chat option on the web doesn't work and I have no chat option on the App. I need to fix my connection issue before 3 months end which my sim card will be...

BehzadG1 by Visitor
  • 518 Views
  • 3 replies
  • 6 Helpful

US Data Roaming

Hi, i'm currently in the US and purchased a 900mb 7 day roaming package however my phone won't let me connect to the internet. I have turned it on and off, turned data roaming on and off, tried putting it in flight mode then on again, i have tried se...

EE roaming in China

I'm travelling to China and planning to activate 7 day roaming to use my plan as normal. Does anyone know if WhatsApp etc. will work this way or will I also need a VPN? Thanks

Resolved! Roaming

If I buy a roaming pass does it cover both numbers on my account?

hillytip by Visitor
  • 1595 Views
  • 2 replies
  • 5 Helpful

Resolved! phone wont work abroad

Hi, i’m currently in poland but my phone will not work unless i’m connected to wifi. please can you help? i’ve done the usual checks and everything is turned on that shlild be

brez01 by Visitor
  • 702 Views
  • 2 replies
  • 5 Helpful

Resolved! Need help with Roaming

Hi I'm going to Portugal on Friday and I need data while I'm there and calls as well.I'm not sure if my current plan can be used for roaming. I have £10 subscription plan.Can I use this for roaming? If not, how do I change it?

MethaG by Visitor
  • 1383 Views
  • 2 replies
  • 4 Helpful