Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 3457 Views
  • 0 replies
  • 11 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 5323 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 51690 Views
  • 290 replies
  • 89 Helpful

Can't call out

I am in Portugal, i could call yesterday out but now am unable to. No issues with data.How can I contact ee without calling them?Email or what's ap or a chat with a person?Please help as I urgently need to make calls. 

louisevh by Investigator
  • 342 Views
  • 6 replies
  • 0 Helpful

Cant use mobile to make calls in Greece

Can use it to go on internet and sms but I cant ring anyone in UK or in Greece via mobile direct. EE alleges they are working on issue since 18th April. With no end in sight.  Once they trebled their roaming charges it all went to pot, maximum price ...

Van1968 by Contributor
  • 919 Views
  • 25 replies
  • 2 Helpful

Resolved! A daily pass

£7.50 a day Unlimited calls & texts. 500mb data. A daily pass. As far as I'm aware text roaming before leaving UK. On arrival EE will send a text with details. 

Unlimited Data Plan, EU Roaming

Morning all, I am contemplating a Sim only deal with EE, it is Unlimited Data plus EU Roaming bolted on.  My question is twofold: 1.   If I have unlimited data in the UK, do I also have the same while touring around Europe and, if so, do you still re...

Adam076 by Explorer
  • 2482 Views
  • 10 replies
  • 3 Helpful

Portugal

I am in Portugal. I cannot make calls. My settings are all correct, I manually connect to network, turn off/on, nothing works. I cannot even call 150 for help. What do I do? 

Is anyone still having a problem ?

We are also in a portugal and today 30th neither I or my wife can dial out on our EE phones we both have free data roaming. I know we all had a problem the day of the blackout but is anyone still having a problem ?

Resolved! Will i be charged extra

Will it cost me extra to tx me friend on weeks holiday to Italy from from the UK I'm on unlimited everything plan please help !

Kala13 by Explorer
  • 284 Views
  • 2 replies
  • 4 Helpful

Resolved! 4G in Europe

Hi my daughter is on an iPhone, she's traveling Europe and doesn't have any 4 G how do we get this? She said data roaming is on ?