If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know. How do I set up roaming before going abroad? If you have a pay as you go SIM, please make sure you use this within the UK first b...
If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...
What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...
I cannot make calls or send texts abroad
It seems EE have changed their roaming policy for New Zealand (not sure about others) where I could use my unlimited UK data and calls here whilst on holiday. This changed out of the blue (no clear communication on this change other than a text I did...
Guys,I have been in Australia for months. I have the Australia roaming pack which has been working the whole time. For the last 2 days I have not been able to make or receive any calls with my EE sim. Text messages and internet are working fine. I ha...
I live in West Wales. I regularly get a text..."Hi from EE, welcome to Ireland" when I am still at home.This doesn't worry me too much as I believe that there is no extra cost involved if using my UK plan. But I don't know if this would apply to al...
Hi all,As the title suggests, I'm currently in the US and unable to make calls. I've tried all the usual suspects including changing provider (only have access to T-Mobile where I am) and spending caps, roaming is enabled and WiFi calling has been en...
I have just received a message that my Roam Inclusive Extra package has been removed from my plan. I am in contract until November 2025 and as a frequent traveller use this regularly. No reduction in price but a large part of the reason I took ...
I spoke to CS about not being able to make outgoing calls to UK numbers while roaming in EU and was told it's an ongoing issue they are aware of it and working on a fix. After reading some posts on here, it appears that it's been going on for a while...
How do I resolve this? Phone is Samsung s24fe on EE account
Hi. I have a galaxy pro 5 watch and a Samsung s25 phone. I switched to ee from sky as sky don't offer watch plans. I'm paying for a contract which includes data plan for watch. Im in Spain and have roaming active, with no cap, on phone but if I try t...
Got charged 15 pounds within 24h in the EU although I had no 4G access and no data. On top I had 20 pounds spending to cover the roaming costs! After speaking to a customer advisor why I am being charged when I haven't used my phone at all, the respo...
