Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 3140 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

EE_Beach_7328.jpg
JordanTA by EE Knowledge Specialist
  • 41748 Views
  • 288 replies
  • 89 Helpful

Resolved! Roaming in Colombia only on 3G

Hi,I'm in Colombia since yesterday. I bought a zone 1-2 plan which is supposed to cover Colombia. However, I get no signal other than 3G. Before Colombia I was in Peru using 5G with the zone1-2 pass no problem. Help please!

maxval54 by Explorer
  • 276 Views
  • 4 replies
  • 2 Helpful

Resolved! EU roaming fair usage

Yesterday I bought a plan with ‘free’ EU roaming. I expect there is a fair usage clause but I cannot see it. Can someone tell what it is & when it resets ( daily, weekly, per billing cycle).  If you reach the limit, do you then flip on to the daily r...

Resolved! Phone unlocked for Esim

I'm looking at getting an E-sim whilst on holiday.I wanted to check if the phone I got in November is unlocked so I can use an e-sim.

Travelling europe

I'm going around Europe for 11 weeks and wondering if there's anything I need to know about, as I know some companies cancel contracts if abroad for too long

OliverOS by Visitor
  • 303 Views
  • 2 replies
  • 5 Helpful

EE network not working in Spain

Its very frustrating I am not being able to use my phone data whilst in Spain. I can see orange but its absolutely no use. It worker perfectly whilst in Italy and Switzerland!

arsanish by Visitor
  • 304 Views
  • 2 replies
  • 1 Helpful

Inclusive extra

Hi, I’m travelling around the eastern Caribbean and just wanting to make sure I can use my roaming pass ROW there? thank you 

JessW19 by Visitor
  • 251 Views
  • 3 replies
  • 1 Helpful

Resolved! Roaming in USA

I arrived in the USA this afternoon. I have not had a text from EE as per your website about setting up the £25 a week roaming pass to use my phone “as normal”. What do I need to do to receive or activate this? Thanks 

Resolved! Roaming

If i buy the £25 / billing month Roam Abroad Pass. I will be ok for the 10 day period in USA and Caribbean

Spend Cap when abroad

I am in France. You sent me a message saying I had no Spend Cap and to text back with those words but every time I press send to reply - and I have tried SO MANY times - the message is not delivered.  I am totally fed up with this and have a record o...

Soozie47 by Visitor
  • 370 Views
  • 1 replies
  • 2 Helpful