Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 5912 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6129 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 58388 Views
  • 290 replies
  • 89 Helpful

I am roaming and was out of coverage

I am in another country. I Turned on roaming data at some point. It worked fine for a while but then suddenly stopped and i was kicked out of the network as well. I tried everything including converting my sim to an e-sim. But then when it didnt work...

Resolved! Roaming USA

Is there a monthly rate for roaming in the USA or is it a flat £25 a week? Last year it was £25 a month!

Date allowance

Hi I’m going to Spain next week can I use my UK allwance or will I be charged 

AA721 by Visitor
  • 359 Views
  • 3 replies
  • 3 Helpful

Leaving the UK on holiday.

A month ago I saw an advert for a 6 day trip to the Isle of Mann and I booked it. I had no idea that the Isle of Mann was not covered by EE mobile service until I got here. I've also discovered they have their own currency! Ignorance is not always bl...

carras22 by Explorer
  • 452 Views
  • 3 replies
  • 0 Helpful

Calls from NZ to UK can't be made.

I'm on holiday in New Zealand and need to call my UK bank from my UK EE number. When I call any UK number I get an automated message saying "You can't make call right now as you've put a call bar on, you'll need to switch this off." I'm on a monthly ...

Resolved! Travelling to Greece

Hello. I'm travelling to Greece this weekend.  I'm on monthly plan,with unlimited calls and texts and 125GB data,my question is ,do I have to buy EU passes to avoid additional charges while I'll use my phone abroad? Thank you

Jacurek by Visitor
  • 996 Views
  • 1 replies
  • 4 Helpful

EU roaming no frills unlimited plan

Recently moved from BT ( with roam like home) to EE no frills unlimited data. Told that EU roaming included but it offers me  to buy a pass for £15 per week.  However under ‘Standard pay monthly roaming costs’ it states that calls data and texts with...

aledbury by Explorer
  • 683 Views
  • 3 replies
  • 3 Helpful

Resolved! Can’t make calls locally or internationally

Hi, I am currently in Australia and have been trying to make calls both locally and back to the UK. But when I make the call the phone just says “Calling…” and never makes the connection. I have an Apple iPhone 11. I set up roaming and have been rece...

KPLchl by Investigator
  • 692 Views
  • 5 replies
  • 3 Helpful

EE Failing Miserably in USA

After meticulously going through a process with EE to get assurance of being able to use my mobile while here in Florida EE has failed on all fronts. Other members of the family here with Vodafone have experienced NO PROBLEMS regarding and making or ...

No signal all day

Ho there, I have no signal all day. I am not able to receive messages, send messages, get calls or call myself. No issues signing in my account but unable to do anything else. Could someone assist me please?