Unable to Contact EE

[bryces]

Hi, 

I am currently in the EU and unable to contact EE at all to cancel my pay as you go phone services. Calls and texts are barred, I have data though. The app doesn't allow any live chat, only calls (which I can't make) and there is no email address to message directly. 

All I want to do is simply cancel my contract and the app isn't working. How can I have EE call me?

[Chris_B · Accepted solution]

@bryces  is it PAYG or a contract because you say both.  if it is a PAYG  just stop topping it up and don’t use it. 
if it’s a contract you can use live chat via the EE app, it’s under help and it’s right at the bottom. you have to give 30 days notice to terminate and you require to pay off any remaining contract term.