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Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

7137 Posts

Mobile Data

A place to ask questions and share tips about using mobile data.

2083 Posts

SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Activity in Mobile Services

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Roaming and want to speak to a human being

How do I get to speak to an actual human being and not the rubbish text service that does not answer my query.I have a very old package with EE and also an additional handset with another package for a family member. The EE app does not make it clear...

Roaming in Germany and prague

I have a 20 pound pack and I was told to buy a top up voucher from the EE sales rep for travel in Germany& Prague but my data is not working 

Hrh40 by • Visitor
  • 19 Views
  • 2 replies
  • 1 Helpful

Checking account issue

I wanted to check my credit since an hour ago but I’m still trying… could you pls tell me how can I see my credit and why you put your advertisement after any update? pls understand that we have phone and if we want to buy a new phone airpod or every...

Sajadtb by • Investigator
  • 33 Views
  • 3 replies
  • 0 Helpful

Using my iPhone in the USA

My brother is in the USA and didn’t text ROAMING to 150 before he went.  Is there any way he can use his EE iPhone in the USA whilst he is there? It seems he can use WhatsApp, but the other functions on his phone don’t seem to be working. TIA to anyo...

TattyP by • Visitor
  • 17 Views
  • 1 replies
  • 1 Helpful

Roaming Abroad Pass

We will be travelling to Spain in a few weeks time and I will add the roaming abroad pass. Please could someone confirm if when I have texted 150 with roaming and the pass is activated what happens if I make a call from Spain to a UK number? Will I b...

Re: Not registered on network

Hi Christopher I am having the same problem. When i try to make a call to a mobile number it doesn't connect and the screen says 'not registered on network'. I tried calling 150 and same message. I have restarted several times and checked coverage on...

eruth by • Explorer
  • 63 Views
  • 8 replies
  • 2 Helpful

Data issue

Hello,when I upgraded the operative said I would be receiving double data but I don’t think it has been added to my account and my data has run out this month. Can you check this please?kind regardsDavid Williams 

DW2812 by • Visitor
  • 20 Views
  • 1 replies
  • 0 Helpful

New EE customer - cannot make calls

Hi, I just transferred to EE mobile yesterday afternoon. My former provider (Vodafone) stopped working just now, but I cannot make or receive calls on EE. Not ideal for work.EE say to call for technical support - but I can't!Can anyone please advise?

TomRL by • Explorer
  • 38 Views
  • 3 replies
  • 0 Helpful

Two factor authentication Abroad

I am trying use 2 factor authentication to log onto something but I cannot receive texts or calls abroad. How do I fix this. When I try to call helpline abroad the call fails to go through

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