Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 3892 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 44773 Views
  • 290 replies
  • 89 Helpful

Changes to inclusive extras

No more roaming option which covers Europe and ROW. I am travelling in New Zealand and EE just cut off my data and switched me to a Europe only roaming plan. I am paying £97 a month specifically as I wanted worldwide roaming included, now I don’t hav...

Unable to make calls whilst abroad

I'm in the same situation as this. Arrived in Brisbane on Monday morning. Roam Abroad pass is active (text received to confirm) and am able to use data and receive texts without problem. As soon ad I want to make s call however, to either UK or Aus n...

XH4 by Visitor
  • 277 Views
  • 1 replies
  • 1 Helpful

Resolved! Roaming

I remember when I could sort my roaming requirements in 2 mins by calling 150 and talking to someone !After an hour trying to work it out on the website and getting moved all over I am hoping someone here can help me.I am going to europe and cannot s...

Roaming pass

Hi, I’m in Australia for 3 months, I have the roaming pass activated, i have data and texts but can’t make phone calls not had this problem before not sure how to resolve it, any help would be appreciated cheers 

Aardvark5 by Investigator
  • 337 Views
  • 7 replies
  • 8 Helpful

Resolved! norway net pakage

i want to ise my net in norway how i can activate that

hafiz14 by Visitor
  • 230 Views
  • 1 replies
  • 3 Helpful

USA data

I’ve just landed in the USA and as per usual EE have sent a text saying  “To access your UK plan allowances you can choose either a £5 24-hour or £25 7-day Zone 1 Pass. Visit http://add-on.ee.co.uk for free to purchase.”however when I click the link ...

Re: Cannot receive calls whilst abroad

I am having similar trouble whilst in Denmark;Roaming Active - Via roaming abroad add-onNo call diversion active. I cannot receive calls whilst I am in Denmark. Its an english message coming through saying i am unavailable so its an EE problem, not t...

Charges for roaming

HelooI have got charged extra charges when I spoke to them they said it is the roaming charges for answering the call from other country. I have opted out from international calling if that is the case I should not get any incoming calls as well. I a...

Akanksha1 by Investigator
  • 457 Views
  • 5 replies
  • 4 Helpful