Transferred my number but it didn't change

[Christian26]

I transferred my number from voxi to ee about a week ago but my number hasn't been changed and it said it would be transferred in 2-3 working days 

Please help 

[Leanne_T]

Hi @Christian26 

Thanks for coming here. 

Is the other network SIM card still working at the moment? 

Speak soon 🙂

Leanne. 

[Christian26]

No, my old SIM isn't working because it says that I had transferred my number.

[Leanne_T]

Thanks @Christian26

What happens when people call or text the number? 

If you make a call or send a text which number shows, the temporary EE number or the transferred number? 

Leanne.

[Christian26]

When I try calling my old  number it says that ' you dialled the wrong number '. And when I diall my new number it goes through normally.

Thanks for reaching out to me @Leanne_T  🙂

[Leanne_T]

Hi @Christian26

If you text NUMBER to 150, does the reply show the new EE number? 

When did you provide the PAC? 

Leanne 🙂

[Christian26 · Accepted solution]

When I text NUMBER to 150 it shows my new number. I provided the PAC the same day I wanted to get my number transferred ( around 1 -2 weeks ago)

[Leanne_T]

Thanks @Christian26

In this case, please call us on 150 and the team will get this looked into for you. 

Leanne.

[Christian26]

I called 150 and they said they couldn't do anything about it. Please help.

[James_B]

Hi @Christian26,

Did the agent you spoke to escalate the issue to our porting team?

James