As part of my transfer from Plusnet to EE full fibre I was told I should move to another mobile package (I was already with EE). This was an ESim. When I tried to download it would not work. A call a week ago and I was told it would be sorted, but no.
today I tried to sort, three hours, three calls later all EE phone support had managed to do was cut off my mobile service completely and wind me up. At times they promised to call back if we were cut off, this did not happen.
Finally I found someone who was helpful and seemed to know what was what, unfortunately the problem has been solved (?) with a new physical sim being sent to me, but not by express delivery but only 1st class post. I will certainly look to get away from EE asap!
