Download eSim not working

[QSPpp]

Hello,

When I order a replacement SIM Online and Select eSim.

It gives the option of downloading the QR code, but it is not displayed and cannot find in the EE app.

I have tried this a few times over the last few months and nothing. As I keep swapping phones to get this working would be amazing.

Has anyone managed to do this before, Is this a broken feature, can someone in EE urgently look at this esp with the new iPhone 12's being announced today?

Thanks,

[QSPpp]

[chistery]

Hi @QSPpp 

I suspect EE haven't quite finished launching online eSIM provisioning yet and that's the issue you are having. For now, you need to get a physical QR code from EE, by calling or going to a store. However it looks like this may change very soon based on this. 

[QSPpp]

EE can you confirm you’ve released something to consumers that isn’t ready yet?

[Leanne_T]

Hi @QSPpp

Thanks for coming to the community.

I have sent you a private message for some further details.

Thanks.

Leanne.

[PaoloD]

Any update on this?

[Hatton920]

I’m trying to download a esim too however nothing is appearing in myee which the website tells me to do. 

[45networker]

sorry but how do you order an eSIM for download? I can't see an option on the website or in the app to do it.

I already have an eSIM in my existing iPhone and need to move it to my new device

[Pastod]

Same thing. I need one for tomorrow when I will be switching the account to another device. 

[PaoloD · Accepted solution]

You can't download an eSIM... yet - EE are working on it. So, your only option is to either phone 150 & request they post you an eSIM QR Code OR request this online (both options will cost you £1.50): https://ee.co.uk/help/help-new/getting-started-and-upgrading/setting-up-an-esim/what-is-an-esim1.