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Community Activity
Resolved! Equipment return
I cancelled EE broadband in the 14 day cooling off period. I have sent the equipment back. I have proof of posting and there's tracking on the Royal Mail website to say it has been delivered to the destination postcode, which is Yorkshire XX101BT. I ...
Resolved! Can not link broadband account
I have recently switched over to EE broadband from sky. I already have an ee mobile account. I have been trying to link the broadband to my account but it will not work. I have received emails saying “check out your bill by logging into to your on...
Charges in Spain
I have arrived in Spain today for 7 days. Any advice on how to avoid high charges?any help appreciated.
WiFi calling failing
Hi, did anyone notice their WiFi calling constantly failing? Nearly every time I call or someone call me the WiFi calling fails and moves to normal signal. So normally my status bar says EE WiFi call but when I get a call it goes back to EE and call ...
How do I cancel my direct debit
Such poor service will result in a massive problem for me in this matter then the hours on phone trying to fix something that is not working properly since I started my contract with your company and not only have yous lied to my face but you then go...
Changing from BTto EE wil I keep my old BT landline number
I came to the end of my BT contract and re contracted with EE. As I already have BT digital home phone I kept this with EE. Because there was nothing mentioned about landline phone numbers am I right to assume I will keep my Current BT number
Changes to tv home page
The recent changes to the tv home page are dreadful. Accessing the required section is no longer straightforward. Is it possible to revert to the previous layout?Why were these changes made? The claim that it is more streamlined is fatuous at best
Signed up for apple tv in store a month ago and still no activation details?
Hi All, I upgraded my account last month and added AppleTV as an add on. Didn’t receive a text code or link - going into the app itself it says it shows as added to my smart benefits. I then tap on it and it doesn’t give me any insight into how to ad...
brilliant customer service
i spoke to a maisem today from tech support in the newcastle branch and i cannot express my gratitude enough she was empathetic and able to resolve my issue straight away. The advisor deserves a bonus for handling my call so well i have had barely an...
Charge for alleged non return of equipment
I have been repeatedly advised by EE that equipment returned to them by post has not been logged into their system. I have called and explained the return posting details, date of posting, Post Office address. I received a call a few weeks ago and ex...
