The EE Community

Connecting device when I accidently made one more account_all is not working now

Hello,I accidentally created an additional account, and as a result, I lost access to the previous connection I was using.I believe there was still credit on the account, but it seems that I can’t use it or prevent the auto pack from being applied.I’...

Faulty grade A iPhone 16 pro max purchased from EE

Hi I bought a like-new iPhone grade a 16 pro max iPhone just under 2 weeks ago and over the last 3 days it has been restarting randomly. It started off just doing it while it was off but now does it while I’m using it. I took it to Apple and they con...

Xbox game pass ultimate

I get game pass ultimate with my package. I haven’t received a code and when I try to activate it it just keeps refreshing. Can anyone help?

order xko298722215

I have been trying to track my order but keep getting a timed out message.  could you please inform me of the status of my order placed 7 apr 2025?Thank you

Call

Just had a call from 01483 679985 regarding an eSim that apparently was ordered on my account. Just wanted to check if they from EE or if it was a scam

Mobile cut off 2 times in 1 week

Hello, to start i have a unlimited internet, calls and texts package, I had made some purchase with my ee mobile, I got cut off last week, I rang up explained I'm a career and my phone is a life line, I was told to pay £80 to bring my account under t...

My ee broadband isn't working

application error

No matter which browser I use,  I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred".   How can this be fixed so I  can print my inoice

TNT Sports Ultimate UHD 4K on Apple TV 4K

Apologies if this question has been asked elsewhere or the answer is just staring me in the face but I've had a search through some forums but unable to find a clear solution.I have the full works TV package with EE while using the Apple TV 4K provid...

Voicemail issues

I am having similar issues. I am 1) being notified of voicemails, 2) sometimes able to access the voicemail message function to retrieve them (i think that's an international.network issue), 3) but when listening to them the system won't accept numer...