16-06-2023 01:51 AM
Why is my SIM card not working on my old phone? My screen smashed and I switched back to my old phone but the sim won’t work
16-06-2023 07:38 AM
Hello @Deestewart1994.
Welcome to the community.
Are you with someone who could test their SIM in your old device?
Was your old device on EE or is it unlocked to all networks?
Katie
16-06-2023 11:50 AM
Hi… my phone is ee just like my new phone but my SIM card won’t work on my old phone… it just keeps saying “no service”
16-06-2023 11:53 AM
Hi @Deestewart1994,
Have you tried restarting your phone with the SIM inserted?
James
16-06-2023 12:04 PM
Yes I’ve just tried it… it still says no service… it’s the same SIM card I’ve used on both phones
16-06-2023 12:05 PM
If the SIM was working in your other phone and has been inserted correctly, your old phone may be faulty.
Do you have another phone you could test the SIM in?
16-06-2023 12:08 PM
No I don’t… WiFi is working great on it but it’s just the SIM card that won’t work
16-06-2023 12:27 PM
Was the SIM card working in your broken phone recently or was it a while ago @Deestewart1994?
