Been having lots of communication with EE and O2.
I moved from 02 to EE and was only with 02 for 12 days. I left them as their service was awful, they gave me a PAC code which I used and promptly signed up with EE.
The port to EE never happened. 3 days back EE told me it would take 72hours. But When I called today EE said the PAC code was wrong and TO contact O2.
O2 said it was because "You cancelled your contract soi theres no service a number won't port". I reminded them that yes I did and they indeed assured me the port would work with the PAC code. Anyway today, O2 brought my number back online and I had it again for 1 hour, they said that tomorrow they would text me with a new PAC code as they would need to cancel the one EE have and give a new one. Ok great I thought.
However around 4pm the sim with my number on it went dead - no service. I called O2 and they said that 's because EE have now ported the number. EE haven't they said the code did not work but O2 are claiming they no longer have the number and there's nothing they can do. I was on the phone with O2 for 3 hours today, EE maybe 1 hour.
EE have called me back each time they said they would and been helpful but I fear my number is completely lost O2's incompetence.. They still maintain its EE's fault "they have the number they must have ported in the time your service was reactivated." Yeah ok.
Very disappointing and literally nothing I can do or call. That number was very important as it was used for so many things. Such a stressful day.
