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Can I buy back my old mobile number?

HHH1234567
Visitor

‎27-09-2024 01:21 PM

As the title says, can I buy back my old mobile number that I used to have on EE?

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎27-09-2024 01:29 PM

Hello @HHH1234567 ,

Welcome to the community,

It depends on how long ago you used your mobile number, as they go into hibernation and after 273 days your number will be recycled, you cannot actually buy back your mobile number, but if it has gone into hibernation, you can reactivate it:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Ali_A
EE Community Support Team

‎27-09-2024 03:16 PM

@HHH1234567 

If you have an active line with us, be it Pay Monthly or Pay as you  go, you can contact Customer Service team to request a number change and specify the number you are looking for. This is a chargeable service. 

The team will raise a query for you and if number is unallocated and available it may be possible to have it transferred onto your active EE line. 

It may be worth trying to call your old number first, to check if its already been recycled and reallocated to someone else. In which case it would not be possible to claim your old number. 

Ali