SIM cards & Porting

Resolved! Sim activation

How long does a new sim take to activate please? I received new phone and sim yesterday, sim installed last night around 7pm, but 11.45 am and still showing “No service “Thanks

Resolved! Transfer my number from O2 to EE

Hi,I get new phone with contract last Friday in EE shop. As I want to keep my old number the lady did everything for me with PUk number etc.It has been one week and my network has not been transferred yet. I contacted ee customer service and over the...

eSIM download

Was contract applied and nothing happened no eSIM as says on email download and no one answer I would like to cancel all because EE is to silent help for me thx

Resolved! How to save my ee number

I have recently purchased a SIM card and registered it under my name in the system. I would like to know if I need to make regular payments or recharge the SIM card to keep it active, considering that I only use it for receiving SMS and not for any o...

EE has been just pathetic.

I ported my Sim from Vodafone to EE and was send out a new sim. Their first screwup was with the delivery being made to the opposite block of appartments. Fortunately, the guy they delivered it to is a work colleague in my own team and was able to ha...

Resolved! SIM card/eSIM not received

Hi,I’ve placed an order for a SIM card. But I never got it. It was sent twice, and haven’t received any of them. If I order a replacement eSIM, I get asked for a code sent to my phone number, which obviously I don’t have. Is there a way to bypass thi...

Resolved! Porting Nimber previously used on EE back to EE

I was previously an EE customer in 2022, I left to go to 02 because things got too expensive , I got a PAC code and took my number with me, I’ve now left 02 to return to EE with a better deal but have been told I can’t bring my number with me again b...

Transferred to EE - need to change the phone number recorded on the SIM

Good morningI recently transferred to EE, and ported my old number - it's working fine.However, the information on the phone is still showing the original number of the new SIM card. How do I change it? The instructions on the website only refer to...

Resolved! E-sim - can i still use plastic sim in 4g router

i have an iphone 12 with plastic sim and when away in my caravan i put the sim in my 4g router as i often get better signal this way.if i upgrade to a phone with no sim slot and have to use esim, would i still be able to use my old plastic sim in my ...

Resolved! 5G almost everywhere since using eSIM

Since swapping from a physical SIM card in my iPhone 15 a few days ago, and instead using an eSIM, it appears that where I only got 4G in some areas such as my home, I now get 5G. I used to get 5G in town etc, so it wasn't that my SIM wasn't a 5G SIM...

SIM cards & Porting

Forum Posts