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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! How do I get live chat support

Hi, Ported my number from sky today can text but can’t make or receive calls. Do you know how I contact support? I texted 150 and they are going to call me back (which is not possible)  or the app asks me to call them (which is inot possible) . Have ...

No signal

One week ago I changed from O2 to EE. I have had my SIM card for 3 days, but today I have no signal whatsoever. I can’t phone anyone and no one can phone me. I live in Lincoln UK.  Can anyone advise please?

Resolved! Recycled phone number

Hi, Ive just been logged out of whatsapp, as i was using an old number for my whatsapp account i cant receive the 6 digit code to log back in. I still have the sim card, but Ive just found out that EE can recycle numbers so its being sent to someone ...

JakeT93 by • Explorer
  • 1955 Views
  • 3 replies
  • 4 Helpful

Resolved! Esim

So I've received the new Samsung s25 ultra yesterday but I'm not sure how to activate the esim. I haven't got a qr code and the email tells me to go onto the website but there isn't a link for the esim just a widget to link a device which I can't do ...

Can't access old phone number

Hi, a little while ago I switched numbers with EE and I now have a new number, but that old number had the 2fa for my email account and it is not letting me in to verify my identity, what should I do? I need access to my old number. 

Resolved! Status of a number transfer

Hi,Yesterday early afternoon I filled the form to transfer my number from my current provider to EE (and provided the pac code). I got the email with order confirmation, but it wasn't very informative about what happens next and there was no further ...

Yaqana by • Investigator
  • 5674 Views
  • 7 replies
  • 5 Helpful

Resolved! Proof of replacement sim

I recently lost my mobile on 20th January  immediately I called you customer service care and i told about lost of mobile they blocked my sim and mobile. I want a proof of replacement sim to submit my insurance assurant. Please send me through mail.T...

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