SIM cards & Porting

Esim New phone

Hi , Ordered my new phone from EE with Esim - i. The meantime got my PAC number to transfer to EE and gave to them yesterday. To my surprise I was unable to activate Esim on the new phone !!! Called EE and they have been useless said they didn't kno...

I change Lebara SIM card to EE SIM but there still not working

I am an international student and using a Lebara SIM card for temporary. Now I would like to change it into EE, and I have brought an EE SIM from a local store and am trying to activate the SIM card, but it doesn't work. I tried the iPhone many times...

Resolved! My transfer from BT to EE mobile has failed.

I have an old iphone SE with Sim card from BT. New EE iphone 13. Have transferred data etc across to the new phone. When I try to use the new phone for calls it wont work. I cant transfer number using the option on the phone because my old iphone isn...

Resolved! Activating sim with same number

I have upgraded to new iphone, just trying to activate the sim with same number but is requesting to have old device with sim inserted to receive pin, I don’t have the old device. How can I activate the sim? Thank you

Resolved! eSIM frustration = went back to physical SIM after 1 day without service

Hi, I have just had a very frustrating experience, I just feel I need to let everyone in the community know so you are aware. The problem: - Have your existing eSIM which is installed on device A (iPhone 14 Pro Max, iOS) change to another device B (G...

Number on SIM still old after porting

Completed a port today and new number is showing on outgoing calls etc, but in the SIM details on phone (and also in places like Google Messages app in RCS chat settings) it;s still showing old number.Seems to be the same issue as here:https://commun...

Resolved! iPhone: Mobile Number issues after port

Hi,I have an issue which is causing me not to be able to use my facetime/imessage - my mobile number was moved from old provider (Vodafone) to EE yesterday. Number ported, received confirmation etc. but it still comes up as a EE sim card number, not...

Sim swap same number

I recently changed my number from my old company to EE but now I have two phone numbers for texting anyone able to help

Resolved! Changing from standard to nano sim and keeping my number

Hi,I am getting a new pay as you go mobile and my current phone has a standard sim (about 10 year's old) but my new phone will be a nano sim, i want to keep my existing number, how can i do this? Thanks

Resolved! Urgent Help Needed with Number Reactivation

Dear EE Community,I am urgently seeking help regarding my mobile number, which I obtained through CTExcel—an MVNO (Mobile Virtual Network Operator) partnering with EE. The SIM card shows the EE network. Since this was my first time using CTExcel, I w...