Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 11164 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 8724 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 74640 Views
  • 290 replies
  • 89 Helpful

Roaming allowances

So, how much data do I get while roaming? Because EE has not sent me a 80% of your limit text. According to my iPhone, while roaming, I have used 42.7GB. How much data do I actually get? I’m using a ROW pass.

Resolved! How to use data in Peru and Colombia

Hi. I will be travelling to Peru for a week and then from there to Colombia for a week. I have a pay-as-you-go contract. How can I access data while away in those two countries? I'd be grateful for any advice as the info available on your website is ...

dpv73 by Investigator
  • 1923 Views
  • 8 replies
  • 11 Helpful

Resolved! Roaming data use

Hi does anyone know if we get charged for using data (just internet not calls or texts) in France without a roaming plan? My old head is confused… 

MCL2022 by Visitor
  • 1445 Views
  • 2 replies
  • 3 Helpful

Resolved! Loss of inclusive roaming

I’m currently on a full works pay monthly which has inclusive roaming. Just got a text saying that the roaming plans are changing and it looks like they’ll now be chargeable.Is this correct?

DC1973 by Investigator
  • 21034 Views
  • 95 replies
  • 31 Helpful

Resolved! Just moved from contract to Pay as you go from Switzerland

Just recently moved to Switzerland and had my contract converted to a pay as you Go. It was supposed to change over on 11 th of this month. I  am in Switzerland and can no longer call anyone in UK including 150. According to my bill I should pay by d...

Apres23 by Investigator
  • 2192 Views
  • 5 replies
  • 4 Helpful

Roaming Pass ROW

I am on a Full Works plans taken before 29th August 24One of my inclusive extras was Roaming Pass EU however I changed this to Roaming Pass ROW but it's very unclear if this will actually cover Turkey as the website appears to say that a 7 day pass i...

Ingers by Investigator
  • 2882 Views
  • 5 replies
  • 3 Helpful

Calling to the UK from South Africa on a PAY AS YOU GO

Hi,I have an EE number and am already in South Africa and did not know about setting up roaming before I left. Now when I try and call a number or text a UK number while here in SA it tells me these calls are barred.  So now I cant phone 150 it says ...

Resolved! Roaming zone 1

Hi.. Am currently in USA Am on a monthly contract and my worldwide roaming was mistakenly  not turned on. Had to purchase roaming package for 7 days. This is all sorted and case closed ref: ID******** My roaming will run out today and am here tul Sat...

Xerxes1 by Investigator
  • 2292 Views
  • 9 replies
  • 8 Helpful

Resolved! Using my phone in spain to swipe and pay

I'm going to Spain and prefer to use my phone for contact less payment  I'd be using my phone to pay maybe 3 or 4 times a day to pay. I'm wondering whether to buy a roaming bolt on for 7 days at £15, or pay data charge. I'm not sure how much data you...

Slowhand by Explorer
  • 1565 Views
  • 2 replies
  • 5 Helpful

Resolved! Recieving Texts

So, i have a personal number which i switched on roaming for when we got to France but forgot to switch on roaming for my 2nd number. 2 sims in 1 phone, I've just switched roaming on for the 2nd number but no texts have come through, is this because ...