Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 14957 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 10680 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 83133 Views
  • 290 replies
  • 89 Helpful

Resolved! Re: Beyond frustrating! Roaming Pass

My son is traveling to Thailand with his mother this month and I pay for his phone contract and manage the numbers with my EE account how *** can I buy this remotely if the txt is going to his number ?    This is r***** . Well done EE **** **** .    ...

Belryn by Visitor
  • 595 Views
  • 1 replies
  • 1 Helpful

No roaming in Greece

Hello I've landed in Corfu last night and we are staying in NW but my phone thinks I'm in Albania. I've tried manually switching to network to Vodafone GR which is the only Greek network available but it can not connect. I have free EU roaming includ...

Unable to make or receive calls in China

Hi, hoping an EE moderator or anyone else can suggest any ideas here.Currently in China and I have the Full works extra roaming pass thing, so I get inclusive roaming here. Data is working fine, and I was able to make calls when I landed here 2 days ...

james707 by Visitor
  • 2445 Views
  • 3 replies
  • 2 Helpful

Resolved! Netgear Nighthawk M2 on EE Data SIM - Mobile Broadband Disconnected

Hi EveryoneI’ve been using a Netgear Nighthawk M2 with an unlimited data sim for the past couple of years and it has worked perfectly. A week ago it has decided not to connect to 4g and is constantly ‘searching’ and displays a message “Mobile Broadba...

DIYDave66 by Investigator
  • 6904 Views
  • 14 replies
  • 1 Helpful

Resolved! Re: Live chat

I carnt call while in jamaica but I've just paid for 24 hour's 

Mwemery by Visitor
  • 467 Views
  • 1 replies
  • 2 Helpful

Roaming

I have arrived in Czech Republic but my physical sim has data roaming disabled- so not able to use my data. Is there a way I can sort this ?

_Lewis05 by Visitor
  • 595 Views
  • 1 replies
  • 3 Helpful

Resolved! Temporarly Suspended

Hi , i am in india, my phone and other 3 phoes in my  account are temporarly suspended, how can i resolve this issue as i can not contact EE to solve this issue

Resolved! EE Pay Monthly Roaming in Croatia

Hi, I'm a Pay Monthly (unlimited data) member (for 20+ years) and in my active add-ons i have "Full Roaming".  Does this mean i can use my phone/data in Croatia at no extra cost?Website just takes me to a calculator page with 1/7/14 day passesThanks

andyo74 by Contributor
  • 2937 Views
  • 9 replies
  • 7 Helpful

Resolved! 0800 calls while abroad in EU

Hi, I’m currently in Spain with a contract that allows me to use all my data, minutes and texts for no extra charge, I’m lucky that I don’t need to buy a roaming pass. I need to ring my credit card company which is an 0800 number. Can someone please ...

FCS1 by Visitor
  • 1813 Views
  • 2 replies
  • 3 Helpful