Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 5514 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6005 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 55977 Views
  • 290 replies
  • 89 Helpful

no signal abroad

I landed in spain 2 days ago, I have a roaming pass on my plan which should mean i can have data however since landing i have no signal, have read through this page tried everything, rang ee and said everything should work however nothing is working....

Resolved! Data access roaming

I have a £5 Everything Pack. When I went to Spain I paid for 10 days EU roaming. Voice and text were fine but no data access. The information on this site indicates that I should get all three??

IAND42 by Investigator
  • 629 Views
  • 7 replies
  • 1 Helpful

Resolved! Using phone in Turkey

What do I need to do add calls and texts to call home when in Turkey.fp.info it before I go.i used to get bolt ones but I can't find it in app anymore Thanks 

I am in the States

I have bought a weeks pass for £25 pounds to use in the States. It worked for a couple of days, including a trip to New York. I went again today and found that nothing works. I can't navigate around, I can't use e tickets and I can't make phone calls...

Roaming - unable to use data

Can anyone help? I’m in Spain. I received the welcome message, selected the 7 day pack and I can make calls and receive texts but unable to access data. Was in absolute panic mode as code to access apartment was being sent by email. Thankfully my son...

Resolved! Roaming

I checked my plan and it says I have free Roaming in Norway and can use my allowance same as here. I then clicked to set up Roaming and followed the instructions. I was then messaged saying I was set up for roaming but it would cost £2.59 for 24 hour...

Kendo44 by Investigator
  • 789 Views
  • 6 replies
  • 6 Helpful

Roaming suddenly stopped working

Hello, I am based in the UK on a monthly contract but currently in Germany, I bought a 7 day roaming pass and it suddenly stopped working. I've restarted my phone, turned off the wifi etc, but I am having no success. I also tried to contact EE on my ...