Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by • EE Community Support Team
  • 16852 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by • EE Community Support Team
  • 11806 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by • EE Knowledge Specialist
  • 86735 Views
  • 293 replies
  • 90 Helpful

Resolved! Stuck Port / Roaming Activation Issue

 Hi EE community, I recently ported my number from Three to EE. I am currently on vacation and roaming in France.I can see signal and receive SMS, but: Outgoing calls fail or route to Bouygues Telecom error messages and mobile data does not workEE su...

PCDV by • Explorer
  • 1590 Views
  • 4 replies
  • 1 Helpful

Resolved! "It is not possible to connect your call at this time" error

I am currently in Belgium because of my study abroad programme, and I've been having a lot of issues with receiving calls from the UK. Whenever I get a call from a landline or mobile, an automatic message - "It's not possible to connect your call. Pl...

dgmjr2018 by • Investigator
  • 4432 Views
  • 1 replies
  • 1 Helpful

Resolved! Roaming in Ireland

Hey,I'm planning on getting the 150GB 30 day saver or 30 day plan soon, and will be in Ireland for 2 weeks during the 30 days. 1. Are there any charges for roaming on the above plans? 2. Is there a data fair usage policy that I should be aware of, or...

Aoife88 by • Investigator
  • 2060 Views
  • 3 replies
  • 0 Helpful

Resolved! EU

Hi the international call pass specifies callsFROM the uk to the EU. But not FROM the eu to other countries   Does anyone know whether it works that way round? Am mainly based in France calling France to France or France to Uk 

Ginams by • Visitor
  • 1495 Views
  • 2 replies
  • 2 Helpful

Contact EE from abroad

I seriously need to speak to someone from EE urgently. But I am abroad so using 150 and 07973100614, it is just cutting off

Resolved! Calls from abroad to Uk

Why can I not call UK from abroad, I can't dial 08,07 or 150,Assistant please EE,Thanks

AnnaOj by • Investigator
  • 1291 Views
  • 8 replies
  • 2 Helpful

Resolved! Data Roaming in Singapore

Hi Everyone,I cannot access my mobile data in Singapore even after paying for roaming (£25.00 for seven days). Data Roaming is switched on. I have tried all the online 'Fixes' such as turning off the phone etc. Nothing seems to work. Any help with wo...

Resolved! Roaming Issues - unable to make calls and send texts

I am in Japan. I activated £7.50 worth of roaming for a day. Later in the week I  did another day's worth  which didn't work. Now  I can get data but without the benefit of the one day roaming pack but can't send texts ( can receive texts from EE ) s...

Bobandsue by • Investigator
  • 1754 Views
  • 4 replies
  • 1 Helpful