If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know. How do I set up roaming before going abroad? If you have a pay as you go SIM, please make sure you use this within the UK first b...
If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...
What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...
I'm in Denmark, and on arrival I got a text telling me that with my Global Roaming package, I could use my data and phone like usual.When I tried to, the phone told me Roaming was switched off and took me to Settings. Problem was, when I got to Setti...
Hi, I hope you are well. I recently purchased a 12 day eu data add on but I didnt receive a confirmation message and when I check my account to see if if added on it does not show. I have left it several hours to see if it was just a delay in process...
I'm hoping to upgrade my sim plan to include EU roaming. I can't find anywhere on the website or on the mobile app that enables me to upgrade my plan. I have had horrific experiences speaking to EE customer services, so would much prefer to press th...
According to news reports EE have overcharged end of May beginning of June. For the last 10 years we have had nothing, this year for the 11days we were in Spain both our phones have been charged for roaming services even though we used the hotels WiF...
Hello, I have moved to Qatar permanently and recently when I visited the UK I changed from a pay monthly to a PAYG to keep my number as I use it for a lot of log ins. I have put credit on and now just signed back upto a pay monthly rolling plan to tr...
Hi, I have been in the US for 2 weeks and paid for 2 lots of 7-Day Roaming Pass for £25 each. I have been to the US many times before with this phone (Samsung Galaxy), but under the previous Roaming service.The 7-Day Roaming Pass seemed to work okay ...
I rang ee before coming to Turkey and they said I'd get a text on arrival asking if I want the 3 day or 7 day plan.I didn't receive a text on arrival to Turkey and I'm currently using the hotels wifi. Does anyone know why I didn't receive the message...
Hello, if I’m on Full Works plan (with USA roaming) and I get the £2 International Pass Add-on will I get discounted international rate if calling USA number whilst in the USA? Thanks
I’ve been In contact twice now over my over charged roaming costs, told it would go back into my account but yet to receive anything, this was in May and I’m still waiting
HiI wonder if anyone can help. We have unlimited data. In May we went to New York. I have a Dual Sim with and EE is my work number. I switched off the EE sim installed and e-sim. I am sure data was used on that e-sim. My daughter also went and instal...
