Holiday abroad

[Jackiedonaldson]

I am in Spain from 4 January to 23 Jan how much is it to use my mobile please ?

[Northerner]

Hi @Jackiedonaldson 

You can check your roaming costs here: https://ee.co.uk/help/mobile/roaming/roaming-costs

You'll also receive a text on arrival. 

1. Are you on EE PAYG or pay monthly contract as you may have a roaming entitlement.
2. Please ensure roaming is activated on your account if on a pay monthly contract.

Enjoy your holiday! 

Thanks 

[bristolian]

This is almost impossible to answer without at least some basic info at least on whether you're PAYG or pay-monthly,

Roaming charges can be found via the online webtool at https://ee.co.uk/help/mobile/roaming/roaming-costs 

Remember to ensure roaming is enabled on your phone before travelling - this unlocks access to foreign networks and thus is key to having coverage abroad. PAYG - just use your phone in the UK first. Pay-monthly - text ROAMING to 150 and follow the instructions

[XRaySpeX · Accepted solution]

As you have given no details of your circumstances & particularly the plan you are on, this is necessarily a lengthy reply.

You'll receive a Welcome text upon arrival at a country giving your roaming options.

You may use your usual UK allowances in the EU with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2.59 / day charge for using your UK allowances in EU unless you buy the 7-day EU Pass for £15 or the 12-day EU Pass for £21.50 or you already have them as an Inclusive Extra or you have an EE Essential Plus, All Rounder or Full Works Plan.

On PAYG there will be roaming charges to use your pack allowances in the EU, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival offering & inviting you to take up the options for roaming in EU of either £2.50 / day, by replying ROAMEU1D to 150, or £10 / week, by replying ROAMEU7D to 150. If you opt to reply neither or you don't have an active pack, you will be paying standard rates for calls & texts & will need to buy a PAYG add-on for data.

If you are on contract, just remember to text ROAMING to 150 before leaving UK to ensure the roaming ability is enabled on your no.

If you are on PAYG, just make sure you had already used your PAYG SIM to make a call or text in the UK.