Cant receive OTP

[KF8M]

I am using my UK number abroad specifically in Philippines. Im having trouble getting my OTP as I cant receive it from my EE number. Some apps cant give me the OTP which can be frustrating since its mostly from bank apps. Is there anyone can help me sort it out please? Thank you

[XRaySpeX]

@KF8M : Can you receive ordinary texts? Can you make calls & texts?

[KF8M]

As far as I know, I havent received any texts except for 150. Also, with calls, Im not able to call the help number of EE. Im not sure if I did open the roaming, I cant actually figured out how. 

[XRaySpeX]

So, it's not just receiving OTPs. You can't do anything with it while roaming.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.