Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 9434 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 7661 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 67305 Views
  • 290 replies
  • 89 Helpful

Roaming in the USA

Within my contact, all rounder sim, I currently have free EU roaming. If I go to the USA and Canada will I have to purchase the roam abroad pass? TIA. 

Ninja901 by Investigator
  • 1078 Views
  • 3 replies
  • 1 Helpful

Worst Customer Experience

I have recently moved abroad in a rush due to unforeseen circumstances and didn’t have the chance to start the process of changing provider until today. Woke up early to make a start on it all but haven’t been able to get through to anyone. Tried con...

jack291 by Visitor
  • 452 Views
  • 1 replies
  • 1 Helpful

Roaming

I turned roaming on, on my iPhone and have not left the country. On the EE app it says it charges £2.40 per day for roaming charges. I did not realise this and now my phone bill is £100 for the month and I cannot afford to pay it. Any suggestions? 

Ribby123 by Visitor
  • 446 Views
  • 2 replies
  • 1 Helpful

Unable to connect to a network while in Togo

I am facing network connectivity issues, I received the welcome to Benin message but upon arrival into Togo the sim brings up an error ‘not registered on network’.Any solution for this please? 

Firesign by Investigator
  • 621 Views
  • 4 replies
  • 4 Helpful

Roaming

Why is my roaming not working abroad I already have an active subscription pack and have topped up 15 pound and nothing is working