Roaming refresh/Free roaming removal - Full Works Plan (after Aug 2024)

[Chelsea130]

I am looking to update my sim-only deal to one of the new Full Works plans. Roaming is important to me, I also need to be able to roam in the USA. I currently have the roam abroad/further pass as a free inclusive extra (2023 all rounder tariff) so I can roam freely in the EU, USA, AUS etc..

I am reading a lot about EE making significant roaming changes next week, with all the different legacy tariffs and previous add-ons its a minefield.

Can someone from EE confirm with certainty, how the new 2024 Full Works tariffs (which include roaming, and roam further as default) will be effected by this change?

Will we benefit from added counties being free to roam in, or be stripped of the benefit. This information must be known to EE, as it goes live next week!

Another concern is being excluded form other new roaming features which may not be widely publicised, in the same was as 5G SA was locked off to existing customers. Example - VoLTE is still not officially supported by EE abroad in most countries, other networks offer this, could this be added and exclude existing customers. 

[ukms]

Thanks @Christopher_G for the update ! 

[Damienw1]

Thanks for the clarification Chris

[ukms]

Any update from EE guides on this thread ? When will Zone 1 be included for Full Works customers? 

thanks. 

[Lesley_W]

Hi @ukms 

We will update this thread when we have any information to share.

Lesley

[DukeofUrl]

Will we have to pay for the roaming add on? Can you clarify please. 

[Lesley_W]

Hi @DukeofUrl 

If you are travelling to a country that isn't currently included in your plan, you would need to purchase an add-on.

Lesley

[DukeofUrl]

Thanks for coming back to me on this but can you please clarify if Full Works plans now have Zone 1 included  asa replacement for Roam Further.

Thanks

[Lesley_W]

@DukeofUrl currently, Full Works plans do not include Zone 1. 

Lesley

[Plymouthbloke1]

I would have thought that EE would have a policy of refunding passes bought for affected customers who have been advised that their Full Works plan (post Aug 2024) will include ROW1 and are currently still waiting for EE to make the changes? That would be the right thing to do?

[DukeofUrl]

Thanks for the update. Do any plans include Zone 1 roaming?

Thanks