17-04-2025 02:28 PM - last edited on 17-04-2025 03:58 PM by Ali_A
I've been unable to get make or receive calls (but can receive text messages) on EE roaming since before Christmas in Australia - my wife on T-Mobile/EE also has the same issue, she was able to make occasional calls but that stopped too.
Spoken with EE say they have reset the international roaming - but it hasn't helped. Seems like there is an issue that no-one wants to deal with....
No idea where to go!
17-04-2025 02:30 PM
I've been unable to get make or receive calls (but can receive text messages) on EE roaming since before Christmas in Australia - my wife on T-Mobile/EE also has the same issue, she was able to make occasional calls but that stopped too.
Spoken with EE say they have reset the international roaming - but it hasn't helped. Seems like there is an issue that no-one wants to deal with....
Tried all the different local network providers - no idea where to go next!
17-04-2025 02:46 PM
When are EE going to sort out roaming in Australia?? Since late 2024 making/receiving calls doesn't work, seemingly lots of people affected!! Just in the past couple of months lots of threads describing the same apparent issue! About time EE sorted this out.
https://community.ee.co.uk/t5/Roaming/Can-t-call-from-abroad/td-p/1525668
https://community.ee.co.uk/t5/Roaming/Roaming-in-Australia/td-p/1523016/page/2
https://community.ee.co.uk/t5/Roaming/roaming/td-p/1523791
https://community.ee.co.uk/t5/Roaming/Phone-calls-in-Australia/td-p/1521098
https://community.ee.co.uk/t5/Roaming/Unable-to-make-calls-in-Australia/td-p/1521957
https://community.ee.co.uk/t5/Roaming/Unable-to-make-calls-whilst-abroad/td-p/1521752
https://community.ee.co.uk/t5/Roaming/Roaming/td-p/1517626
https://community.ee.co.uk/t5/Roaming/Using-my-phone-in-Australia/td-p/1513326
https://community.ee.co.uk/t5/Roaming/Using-Mobile-in-Australia/td-p/1508305
https://community.ee.co.uk/t5/Roaming/Unable-to-make-calls/td-p/1507688
17-04-2025 03:58 PM
Duplicate "me too" posts all moved into a new thread & combined together.
If... you've proven roaming is generally working (i.e. you have a local network connection and some network-based functions work), and you've ruled out a network-specific issue.... the next step is for a fault case to be raised by CS, into non-customer-facing tech/engineering staff.
You'll need to speak to CS, probably going through a couple of agents until you get one with access to raise INC fault cases. That INC will be the gateway for further investigations and potentially liaison with the local networks in question. It may take some persistence, so be prepared for a lengthy call and some patience. Good luck.
17-04-2025 04:14 PM
Hello @jbmk159hl.
Thanks for coming here.
How long have you been roaming in Australia for?
When trying to make or receive calls do you get an automated message asking you to press 5 to connect?
Speak soon,
Katie
17-04-2025 10:42 PM
Been here for many months - roaming was fine initially but calls stopped working before Christmas. As mentioned text messages receive fine.
When you try to make a call it seems to "try" for 60+ seconds then hang-up, no sounds, warnings/audio.
When I call my mobile number it just rings and rings at the caller end - but never delivers to the mobile (it has stopped going to voicemail too).
I found around 10 other threads with people of the same experience posted here in the last couple of months (but the mods removed this as "spam") - so this seems like a wider issue.
18-04-2025 11:35 AM
Are you on PAYG? If so, you needed to make a chargeable action within the last 6 months to prevent your SIM going into hibernation. Just receiving texts is not chargeable.
19-04-2025 01:17 PM
No, I'm on contract. My wife is on PAYG.
19-04-2025 03:17 PM
@jbmk159hl
When you both arrive to Australia?
Ali