Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Account closed whilst i am abroad, no way of contacting EE, URGENT Help needed

Customer of 10+ years. Travelling Asia for 6 months - Changed my pay monthy to PAYG to keep number and allow me to restart a contract when i return to UK. Was told to top up every 3 months to keep active. Phone broke last week, tried to get SMS throu...

Resolved! SIM stuck on "emergency calls only", cant receive texts

My EE sim (T-mobile actually) that i have had since around 2013 has suddenly stopped working in the last month or so (was working early-mid November as I've received calls/texts, so its cant be deactivated due to inactivity - i believe that's 6 month...

why is my prepaid £30 SIM showing no credit?

I purchased a £30 physical SIM card upon arrival at Heathrow on Tuesday. My PAYG account did not show credit. I called helpline and was given 3 days free unlimited credit. As of today I cannot see any credit on my account and it is due to expire tomo...

Resolved! I need to know how to link a PAYG mobile sim to my landline broadband account?

I have an EE main account for my landline and broadband. I also have a PAYG mobile sim which is in a gate entry system and I want to link it to my landline account so I can top it up there and see how much is being used etc. However when I tried ...

Resolved! My account is closed

I really need help!!I requested to change my plan from a monthly plan to a pay-as-you-go plan. However, I noticed yesterday that my account was closed and I now have no signal. I urgently need to keep my number.Could you please help me keep my number...

Resolved! Having trouble linking your products error message

I live in Sweden and have just bought a 15 pound, 25 gb Sim pack. I have tried to link the sim card to my iPhone through the ee website. I got to the point where I had a four digit pin sent to me, I entered the pin and then a message came up that sai...

Resolved! Keep my number

I am moving from a pay as you go on EE to a contract with EE but my order is sending me a new number , how can I keep my old number ? Please ?

Resolved! PAYG-in credit but can't buy pack!

I added £10 credit the day before my pack ran out. My balance shows £10. My pack did not renew, as it usually does MAYBE because EE has introduced NEW packs but also screwed up the account somehow because 150 tells me I need to ADD credit to buy a p...

Resolved! I top up to a wrong number, how to refund?

This morning I deposited £30 into the wrong number. How can I get my money back?

Resolved! My number will be (or has been?) cancelled - But I still need it

Hi, I received a SMS saying that because I haven't made a chargeable call/text or used data for six months, I will lose any remaining credit and my number will be disconnected in the next three months. The text also states to call 150 to discuss this...