Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Outgoing calls barred - please help!

I am a pay-as-you go customer and currently abroad and my calls are barred. The message says 'outgoing calls are currently barred on your calls' It is certainly not my handset and I have over £20 credit in my account. I see a large number of people w...

5 day coverage

I need coverage from 22/7 (when my £20 pack ends) until 27/7 when I return to Australia. What's the cheapest way to get this (I only need to use my phone for directions to the airport!)Thanks.

Resolved! Elite 20gb sim

Hi does anybody know how I can apply the 20gb £10 pack from Elite distribution please. I only have the 5gb up to no

£30 pack

Apologies if this is in the wrong location. How, when I have a £30 payg sim that renews today to give me 100gb allowance, do I have 60gb remaining? It literally renewed 20 minutes ago, was nowhere near used up from last month but I only have 60gb whe...

Resolved! 5GB data, Unlimited texts, 500 min

If you use all of your 5GB data (lets say playing apps/games while you do not have wifi connection) can you still make phone calls and send texts while not on wifi?

Can’t buy a pack with top up credit

Is there a problem with the EE back end today? I topped up my account with £30 credit and tried to buy the £30 / 100GB Pay as you Go pack. Both the website and the mobile app says that the purchase cannot be completed at the moment and I have not bee...

No mobile data after ordering new pack on new sim

I just bought a new EE sim card and topped up the £15 card with 15 GB data and unlimited calls and texts but my mobile data isnt working. Showing as on on my phone and everything lo0ks turned on or set up so not sure whats happening. Anyone any idea?

Back money

I accidentally topped up and activated the package on an old number to which I do not have access, what should I do? how to refund?

Pack did not renew automatically after top up

I bought a 20 Pound pack which should new today. I already top up 20 Pound last night, but it did not renew.How I have no call / text allowance, and very little data allowance.There are still money in the credit. How do I make it renew ?Or should I...

Direct card payments

New to EE. I’ve been trying to set up a direct card payment - going round in circles for past hour! I can’t find where to choose a package and enter bank details. Help please.