Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 316 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 471 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 23420 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13008 Views
  • 0 replies
  • 6 Helpful

Resolved! Are you able to REFUND PACKS?

Hello, so recently I got a "warning" message saying that EE is going to charge my card with a pack again for another month, I replied STOP PACK and it asked me to reply with "YES" to proceed, but I didn't do that because I thought it meant that it wi...

Abraham7 by Visitor
  • 443 Views
  • 2 replies
  • 1 Helpful

PAYG Sim Abroad

I am going to Pennsylvania for 22 days and am thinking of buying a sim only payg.  I can see the charges in the EE plan but want to confirm it is £2 per day for using from the USA.  So therefore if I buy say a £30 payg and text roam 150 to EE it is a...

Resolved! New payg sim, pack showing but no credit.

Hey, I've just received my sim and saw my pack on myee, the pack (£10 prepaid for calls, text and 5gb data) is showing but my credit remains at £0. I can't make calls but can receive them. Does it really take 2 days to activate as the paperwork sugge...

Unable to subscribe to packs

Hi I am a new EE Pay as You Go  customer currently without a pack. I am trying subscribe to the new 15 pounds pack but I am unable to do so either by SMS 150 or through the website where I set up an account. On SMS 150 once I message Yes I never hear...

Resolved! New phone

Hi, I am wondering if anyone could help. I already have a pay as you go sim, which I pay monthly for and was told after a few months I can get a phone by it's self rather then paying for the phone and 2sims. I have tried to do this but can't find an ...