Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

weekly allowances PAYG

My text allowance renewed today 74 instead of 75 records claim a text sent - it was not - has anyone had this problem before? There is not much support for this kind of dispute, there must be many.

Having to top up monthly even with data still left

Is there a EE PAYG package that doesn't erase all remaining data after a month meaning top up is needed, that allows the customer to use all their data and boosts even if takes 6 weeks before having to top up?

pack

hi I try to choose the pack for £5 a month and you can use this from my balance but there is not letting me I don't know the reason xxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

data allowances

I have just renewed on a pay as you go scheme. My data allowance shows 621mb of 5.5 gb. Should this not be renewd back to 5.5gb?

rolled over data @ee

Month 1: lets say i buy a £15 pack and get 15gb of data and i only use 5Month 2: 10gb will be rolled over and i’ve now got 15 from that month so i have 25GB of data and i still use only 5GB Month 3: does that mean the data from month one will be rol...

Packs

I tried to, add a minutes only add on and instead it paid for my subscribed pack but won't let me use it.How do I cancel the pack and get my add on?

infrequent use

I mainly use my phone to receive confirmation texts to verify a bank card or account. I got a £10 package thinking that would last me a year or more but even though I hadn't sent any texts or made any calls it expired after a month. Is there a pack t...

No network

Hi there , my sim do not show any signal and network

How to top up outside the UK?

How do I top up? I bought a voucher online, but I cannot send SMS to number 150 or dial it.

Resolved! 20GB Summer Sale for £10 Not Showing

I've just put an new Pay and Go Sim in. It says on the envelope that it came in that I've selected pack 20GB for £10 Summer Sale but I've just put £10 on it and it's telling me that I only have 5GB. Does this take time to be added or have I been conn...