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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 554 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 752 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 24084 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13208 Views
  • 0 replies
  • 6 Helpful

London Underground WiFi suddenly stopped working

Hello I've had my iphone 11 almost a year, never had any issues with connecting to Wifi on the tube, yet the past week its suddenly stopped working. I just keep getting 'cant connect message' My phone has credit, and a pack and automatically tops up ...

Nadia88 by • Investigator
  • 590 Views
  • 1 replies
  • 0 Helpful

Add-ons issue

Hi,I purchased an EE SIM card as a tourist in July, now I’m back to the UK. I topped up my credit but I can’t buy any of the add-ons using my credit. Any help ?

Phone unable to recieve calls or call 150

Unsure if this is the right place, can't find anywhere for help on this.Wondered if my number had been disconnected so tried calling 150 and "calls to this number are not being connected, if you've dialled correctly it means calls are not available f...

LilyD by • Explorer
  • 799 Views
  • 3 replies
  • 1 Helpful

Sim only

I called and made my pay as you go sol just a sim as I have moved abroad. This means I should have to pay anything monthly as I now have a top up sim is that right? 

Where’s my data?

Hi. Please help. I’ve returned to London from Australia and using a sim I used last time. I paid £30 pounds to get it going and then couldn’t use any of that in a quick stopover in Amsterdam so I got a £10 add-on and that worked fine but now that sev...

Data not working in germany

I bought an eu card in the uk and when registered it stated via text that I have 15gb to use in 30 days for UK and EU.  I have turned roaming on and have not used all the data, nor has time passed but data is not working. 

scummy move...

hey,before i could use my credit to quickly check emails and such now it seems like its been disabled and u are being forced to buy datapack/addon but i dont understand why i cant just use my credit since i dont need it for a full day im a college st...

tittot by • Investigator
  • 438 Views
  • 8 replies
  • 5 Helpful
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