Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Hi im having trouble

Hi I'm having trouble

Resolved! Purchasing a new PAYG phone from the EE website and transferring top-up to SIM

Hi,Last time I bought a new PAYG phone from the EE website, I found the compulsory top-up was on the new SIM on the new phone number issued with the new phone.I wanted to transfer the top-up onto the EE phone number I had currently been using with my...

Incoming calls not connected

People are trying to phone and it says calls cannot be connected. I have topped up and can phone out but can't receive calls

Resolved! Activate pack early overseas

I am travelling in Italy now but will be running out of data on my pack soon. How can I activate a new pack early when I am overseas? Thanks!

Direct card payments

Hi, where can I pay for direct card

Need to top up phone

Can't enter CVV number

I'm trying to top up using the online top up site but every time I try to enter my CVV the box clears itself and a red explanation mark appears. I've also tried using the app and the same thing happens. I've used the same credit card to top up for mo...

CVC number falling down when trying to pay

I've tried a number of times this morning to change my card details to pay for a bundle both on line and via my phone but every time I try it falls at the CVC stage. I enter the number and then it freezes. Nothing wrong with the card, I've tried two ...

Why we lost my data when we toping up

Resolved! Anonymous top up payment error

I've been trying to top up online 2 numbers online for the past 2 days. Whenever I am asked to input my card details and I enter the CVV digits it just becomes blank and it's not allowing me to retype it.