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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 161 Views
  • 2 replies
  • 6 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22765 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12777 Views
  • 0 replies
  • 6 Helpful

Refund a subscription pack

Hi, I bought a 10 pounds subscription pack and it's going to be started in Jan 8th after my previous pack ended.But I want to change my pack because it has little data. So I want to ask you if I could get a refund my subscription pack that's not star...

Soeunkim by • Visitor
  • 932 Views
  • 2 replies
  • 0 Helpful

HELP

I have just bught £15 of credit but only toped it up so how do i tansfear jt to pay for a top up as you go pack and if i cart can u refund it?!

Urgent Credit

Yesterday I have top up my phone with €10, and today I have received a message that I don’t have credit.Please can you sort this out for me, it’s urgent. Thank you 

Karina19 by • Explorer
  • 270 Views
  • 2 replies
  • 1 Helpful

Resolved! Payg sim

Hiordered a £10 payg sim but it’s not showing £10 credit. The leaflet says they will add it to the balance in the next couple of days. If I top up now, will this affect the original £10 I paid for the sim?thanks

Gorselea by • Visitor
  • 332 Views
  • 1 replies
  • 1 Helpful

Pay as you go

I have just finished my contract and now switched to pay as you go, but I don’t know how I top up my phone? How do I get a pay as you go deal but use my old number? 

Extra Data not registering (Sim bought at Argos)

Hi! Just bought a new EE Sim card at Argos.It promised 20 GB pay as you go for £10 for the first 6 months.I've topped up £10 but I was only given 5GB.Why is the special offer not working?I'm going round in circles.The phone line is not helpful as I c...

PAYG sim price

I bought EE sim for £30 at the Manchester airport which is having £20 top- up with 60GB. My question is why did they charge me £10 extra for £20 sim? 

tmtmc by • Investigator
  • 493 Views
  • 6 replies
  • 0 Helpful
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