Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Top up

If I top up 5 pounds, how much data will I receive?

Resolved! Is the correct number being topped up

Is the correct number being topped up

Resolved! Pay aa you go - data roaming

Hi my son is going away on a school trip to Belgium in a few months he currently has a pay as you go sim subscription pack (£10) im wondering how does the data roaming work with pay as you go its all new to me as its been years since i last went abr...

Resolved! How can I cancel my PAYG plan without calling?

Hello-I used EE usim when I was in the U.K and now I came back to Korea. When I buy my sim card and plan, they asked me how long will I you use, so I answered 6 months. Also, I received a message about 'If you decide to leave you'll need to use this ...

Resolved! Changing number

I would like to change my mobile number as I don’t want particular person having contact but incase and important person tries calling example hospital if i forget to update on system is there a way i could get alerted on new number and then call the...

No data on topped up SIM

I've just topped up a SIM card for use in a ZTE dongle. It all looks to be connecing okay, the dongle is being allocated an IP address but there's no internet. When I look on EE mobile it says I have credit but under "Your allowances" it states 0MB o...

Direct debit

Hi I need to change my direct debate to a new account I now have

Pay as you go number to monthly contract

Hi I just bought a monthly contract phone on the same ee account as my pay as you go one. How would I be able to merge my pay as you go number onto my monthly phone ?

Pay as you go/subscription pack

Does anyone happen to know if pay as you go - subscription pack is classified as pay as you go or monthly contract by EE. I am trying to use my Airtime credit toward my EE account, but it seems impossible without that clarification from provider. Man...

PAYG sim in Spain - calls and texts are blocked?

Hi - I am in Madrid, Spain and I a have a PAYG sim. Roaming is on I and automatic network selection is chosen, yet I can noy make a call or send a text. Any advise please?