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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2877 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 5315 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15986 Views
  • 0 replies
  • 6 Helpful

Resolved! Roaming

Hi. I'm confused that will I be charged roaming fee when I travel to France. I checked EE roaming page shows that subscription pack data text is included EU country, and i didn't see there is extra fee i need to pay. However, i saw a post says i need...

Linn_ti by • Explorer
  • 2253 Views
  • 6 replies
  • 6 Helpful

Resolved! sim card

on 16/6/23 i ordered a payg sim and paid £15 for a add on. new sim arrived today 21/6/23 put it in phone and says i need to top up as i only have £9.20 what happened to the £15 i paid soon as ive used credit up im gone not getting more money out of m...

20grrrr by • Investigator
  • 907 Views
  • 6 replies
  • 1 Helpful

Resolved! Subscription pack Refund

Hello, I was using Top-up 100GB pack for months I thought it doesn't renew automatically before I charge the credit but it automatically charged me the fee. I'm no longer staying in UK so I can't use 150 text service. can you help me with the refund?...

heechan by • Visitor
  • 1421 Views
  • 3 replies
  • 6 Helpful

Pack not renewed

I topped up my account last night but is not renewed ! It’s saying that I don’t have enough credit to renew, but there is enough credit

subscription pack

the data ran out on my pack (I use it only for data with a dongle so please don't tell me to call anyone) and I renewed the pack early but still no data - I paid 40 pounds for an add on of unlimited data for 30 days. I still have no data and EE have ...

ET1236 by • Investigator
  • 1459 Views
  • 13 replies
  • 2 Helpful

Resolved! Roaming

Hello. I am leaving soon for a family holiday in Greece. I am a £10 (8GB) subscription user. How do I enable step by step roaming in Greece...?

MarcinP78 by • Investigator
  • 1049 Views
  • 5 replies
  • 3 Helpful

Packs

My EE pack has not automatically renewed even though I have enough credit. It wants me to top up again to renew it. But I already topped up with enough credit. Who can help me fix this now??

Oni_23 by • Visitor
  • 520 Views
  • 2 replies
  • 0 Helpful

Resolved! How to get a new £5 PAYG SIM

I already have a £5 PAYG SIM card but need to renew the SIM for a smaller one to fit new phone. You don't sell the £5 any more but I do not want to pay any extra. How do I get a new £5 SIM?

Jak42 by • Investigator
  • 1251 Views
  • 9 replies
  • 1 Helpful
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