EU Roaming charges 6th June 2023 Query

eetom21 · ‎08-05-2023

So I got a text back in April from EE stating that from 6th June 2023, they will be introducing charges to EU roaming - £2.50 per day or £10 for a week.

I recently upgraded to a £20 subscription pack (50gb data, unlimited minutes and texts). I'm going away on the 8th June... therefore I was just wondering if anyone knows if the above roaming charges will apply to me or not? If so, how do we specify what charge we want etc. ?

Cheers in advance

XRaySpeX · ‎08-05-2023

@eetom21 : Those charges will apply from 6th June whenever you bought your PAYG pack or SIM.

The choice of which charge will apply will be announced nearer the time & will probably appear in your MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎08-05-2023

@eetom21 : Those charges will apply from 6th June whenever you bought your PAYG pack or SIM.

The choice of which charge will apply will be announced nearer the time & will probably appear in your MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Blue27 · ‎08-06-2023

Hi how to activate my roaming

James_B · ‎08-06-2023

Hi @Blue27,

Welcome to the EE Community. 🙂

Roaming is activated by default on pay as you go accounts.

James

XRaySpeX · ‎08-06-2023

@James_B : But not the paying for it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

James_B · ‎08-06-2023

Hi @XRaySpeX,

@Blue27 will automatically receive a text message to opt in to a roaming add-on when they connect to a roaming network.

James

eetom21 · ‎08-06-2023

Is this actually working? I got a text when I came into Spain and I text ROAMEU7D to 150 but no idea if it went through or not?? My internet does actually seem to work but looks like no credit has been taken off me so slightly concerned I’ll be getting charged elsewhere?

Leanne_T · ‎08-06-2023

Hi @eetom21

How long ago did you send the text?

Is the add-on showing in your My EE account?

Leanne 🙂

eetom21 · ‎08-06-2023

Like nearly an hour ago now? My data seems to be working still though which is strange. I can see an option on My ee app to add it on though?

Leanne_T · ‎08-06-2023

Thanks @eetom21

Account changes can take up to 24 hours, if you would like to check this is all set up please call us and the team will be happy to help.

Leanne.