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New pay & go sim

DB931
Investigator
Investigator

‎09-08-2023 09:22 PM

Hello, 

I purchased a pay as you go sim on the EE Website, it arrived and all set up, however the £20 subscription pack hasn’t been applied? 
I activated the sim yesterday so will this be applied soon? I did try and call and I was expecting a call back from the technical team but nothing 😬

thank you! 

0 Helpful
10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

‎09-08-2023 09:33 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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DB931
Investigator
Investigator
In response to XRaySpeX

‎09-08-2023 09:38 PM

IMG_0512.jpeg

 this is what it says.. but when I purchased I paid £20 for the 50GB DATA and unlimited calls/texts? 

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XRaySpeX
EE Community Star
EE Community Star
In response to DB931

‎09-08-2023 09:46 PM

You have no pack. You paid £20 at the time you ordered & have you since topped-up with £10 of which you spent £1.20 on something else?

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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DB931
Investigator
Investigator
In response to DB931

‎09-08-2023 10:04 PM

I haven’t topped up since purchasing. It says I have no data. 

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DB931
Investigator
Investigator
In response to XRaySpeX

‎09-08-2023 10:05 PM

I haven’t brought anything else either? 

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XRaySpeX
EE Community Star
EE Community Star
In response to DB931

‎09-08-2023 10:06 PM - edited ‎09-08-2023 10:08 PM

You might have made some chargeable calls or texts.

It says you topped up with only £10, not £20.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
DB931
Investigator
Investigator
In response to XRaySpeX

‎09-08-2023 10:09 PM

image.jpg

This is  what was ordered? 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to DB931

‎09-08-2023 10:23 PM

Is the date given the date of purchase?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
DB931
Investigator
Investigator
In response to XRaySpeX

‎09-08-2023 10:27 PM

I purchased the sim on 5th august 

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