Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Content blocks

Well EE customer services seems to be a joke.i called them on Thursday night to have to content blocks removed on a new payg WiFi device and was told it was done but could take up to 24hrs. Funnily enough I still have the blocks tred to call back ton...

My pack is not going

Hello , I have purchased a new sim from ee. I have top up with £ 15 balance and now I am trying to subscribe to pack of £10 / 8gb. It goes to the screen and then it says we have deducted £ 0 from your balance and my balance stays the same at £ 15.

EE App and Addon issues

add on not working, I have been tried several times on different days, it leaves me stranded most times as I am out of the house and without internet to carryon my basic tasks. Add on kept on saying service is unavailable. Secondly, EE app has refuse...

Data Boosts Disappearing

Overnight I got a message saying I had used 80% of my data allowance. I checked the app and it was showing I had 500Mb allowance - it should be 1.5gb. Went back to sleep and decided to check again in the morning. The allowance has now dropped to 300M...

Resolved! Free boosts gone

Hi, I had a £10 pack for years and collected a lot of free boosts. I switched to a £5 pack in Jan 2022 and all my previous boosts were still available since. Until now. I just got a text that I used all my data allowance.Do I use all free boosts when...

Resolved! Data boosts have gone

I pay for 3 accounts, one mine and the others my sons. We all use the weekly pay as you go £1 pack, building up our data every 12 weeks. My sons data boosts all seem to have disappeared, how can I get them back please?

Data

Hi I put 40 pound on my account to get 40£ unlimited data but the app renew the 30£ 125GB can I change it to UNL DATA I have 10 pound in my acc more

No pack

I topped up and no pack was added

Resolved! Roaming

Hi. I'm confused that will I be charged roaming fee when I travel to France. I checked EE roaming page shows that subscription pack data text is included EU country, and i didn't see there is extra fee i need to pay. However, i saw a post says i need...

Resolved! Can't top up phone

Tried ringing 150 to top up by card, but no answer.