Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Incorrect phone numbers on my 1st bill. Why? And how do I correct this?

Moving subscription packs from one number to another

Helloi have accidentally just bought a subscription pack to one of my old inactive numbers instead of adding it to my new number. is there anyway possible to move the pack to my new number ? thank you

Resolved! No Service

Hello,I have "no service" on my "pay as you go" SIM since the beginning of February 2022.I did try on a couple of different phones but got same message.I'm abroad and cannot go to a EE store until the end of March, when I will be back to UK.I'm st...

New SIM cannot be activated

I've recently received an EE SIM after moving away from another provider, however the steps to activate the SIM do not appear to be correct in the support section/emails I've received/letter that came with the SIM card?I've put the new SIM into my ph...

Resolved! I have a Alcatel Phone and is saying "Couldn't Register"

I have a Alcatel Phone and it is saying "Couldn't Register"I have re started the phone,

Topup

I have topup voucher but when I text or call on 150 to charge it.they sent a message that we have a problem in network try later.what is that.

unlimited data add on ?

can you still add unlimited data add on pay as you go sim ? been awhile since ive been on EE and will my speeds be capped at 25mpbs ? with the new rules coming in ? and the prices ?

Top up

Hello I just now got new sim card and I am trying to top up by using Voucher 10 £ but It’s not going fine please advise me

Resolved! Top up

Hi I've used my top up to buy a pack and I would like it put onto my account asap as my data has gone and I'm needing it for school work. Either put it back onto my top up and I can buy an add on for more data or can you restart my pack please.

Phone

I have a 10 pound top up that renews every month but it hasn’t renewed yet