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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 796 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1140 Views
  • 4 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25008 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13473 Views
  • 0 replies
  • 6 Helpful

Resolved! Payment Error

I keep getting an error when I try and top up. Says invalid details. 

ZC47 by • Visitor
  • 647 Views
  • 2 replies
  • 3 Helpful

New sim! Poor coverage! pay as you go! wasted money! No refunds?

Got a new EE sim yesterday, and added £10 top up.once came home, no signal, but time to time just 1 point signal  comes and go! Can’t make calls to 150 or to book the service either.Checked the coverage online, shows no issues!Already made a complain...

Maashi by • Investigator
  • 555 Views
  • 5 replies
  • 1 Helpful

**bleep** i want a refund now

I just brought an ee sim.tried buying a £30 subsciption,it was declined.i then tried buying a £30 bundle it was declined.so i paid £30 to top up on 150.i was immidiatly send a message saying thanks for buying our £20 bundle.you have £10 left in your ...

can't send SMS EE -error code 10

Hello I can make outgoing calls and receive messages but when i try to send a text i get "EE - Error code 10" , the messaging centre seems to be fine and i haven't left the country or changed any settings on the phone since the last successful text a...

FH901 by • Investigator
  • 1599 Views
  • 9 replies
  • 2 Helpful

PAYG SIm Pack Prices - Now With Extra Data

Hi,So a PAYG sim pack from a shop that say £15 for 15gb data, unlimited mins and texts. or a £10 pack with similar.Yet online EE have changed there sim packs and now are £15 for 25gb data and mins and texts.and £10 for 8gb etcBasically can you just u...

CMBlink by • Contributor
  • 1788 Views
  • 4 replies
  • 3 Helpful

Resolved! EE top up not working on pc or mobile

Had the ususal monthly remider that top up is due, however when doing it via the usual method online via the app, I am unbale to  enter the car cvv number.  When tried online via the pc, it did not owrk either.  The box to type digits into shows a li...

mikeyb69 by • Contributor
  • 383 Views
  • 6 replies
  • 2 Helpful

Pay as you go

Had 10 pound credit on my phone to top up my pack and roll over 20 gb of data but no data rolled over and back down to 8gb not happy

Jayden31 by • Investigator
  • 485 Views
  • 13 replies
  • 1 Helpful

Resolved! Can't send or receive MMS messages

Hi, I don't be able to send or receive MMS messages (photos, voicenotes etc.). I have MMS enabled on my phone but when I send a voicenote or photo it says "Message not sent: Service not activated on network".Hope someone can help 

CJHC11 by • Investigator
  • 2792 Views
  • 6 replies
  • 1 Helpful
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